My point was that PayPal users don't have to go through Avangate at all. There is a direct PayPal link on the buy page for Pianissimo
. If you go to that page
, there's a blue "Buy Now" button, but there's also an orange PayPal button below it. If you click on the orange button, you're just dealing with PayPal. If you click on a blue buy button, you're going through Avangate, and they offer a PayPal option, so this must be what TristezaOrange did.
But I see what you're saying. Apparently, the order you're referring to did go through about an hour after the customer sent in feedback. I'll post Avangate's reply below.
Additional order verifications are sometimes required especially for electronically delivered orders. There are cases where the customer IP address does not match the billing country or if the order is paid with PayPal, the name and email address in the online order does not match the one in the Paypal account. This might be your case also.
All orders that are not delivered or delayed due to security checks are refunded. Refunds might take several days, depending on your bank procedures.
Please make sure that we are doing our best to avoid any unnecessary steps in processing your order, and online shopping security is one of our major concerns.
According to our records, your order has been processed 1 hour later after receiving your feedback. Note that most of the times a simple feedback with more details, can always lead to order review and delivered products.
In order to get in contact and clarify such future incidents, please contact us at abuse at avangate dot com. We also treat customer-care incidents very seriously and in due time and we are always improving risk-analysis procedures in order to avoid such unhappy incidents and delay in processing whilst keeping a strong-eye on online-security.
Thank you for taking the time to notify us,