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Disc text being cut off at "12:00" position

Support and feedback for Acoustica CD/DVD Label Maker.

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RWL
Posts: 12
Joined: Sun Feb 01, 2015 10:12 am

Re: Disc text being cut off at "12:00" position

Postby RWL » Mon Mar 06, 2017 7:47 pm

It prints fine on paper. I wish it would print as well on CD's and DVD's
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06 Printed on paper (Large).JPG
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Acoustica Greg
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Re: Disc text being cut off at "12:00" position

Postby Acoustica Greg » Tue Mar 07, 2017 3:19 pm

Hi,

So, it seems like the problem is the printing surface for some reason. If nozzle-cleaning doesn't help, and you do have the correct media type selected, I'm not sure what else to suggest. Have you tried contacting the makers of the printer? You could go to their support page and see if there are any further suggestions for this type of printing problem.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.
And our Mixcraft blog: Zeroes & Ones.

RWL
Posts: 12
Joined: Sun Feb 01, 2015 10:12 am

Re: Disc text being cut off at "12:00" position

Postby RWL » Wed Mar 08, 2017 9:20 am

I have now posted an inquiry on the Canon printer support page. I tried using Canon's free software for CD/DVD printing to see if it was CD printing software related and got a similar result. It's peculiar to CD/DVD printing. Paper printing is fine.

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Acoustica Greg
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Joined: Wed Mar 01, 2006 5:30 pm
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Re: Disc text being cut off at "12:00" position

Postby Acoustica Greg » Wed Mar 08, 2017 9:54 am

Hi,

Let us know what you find out!

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.
And our Mixcraft blog: Zeroes & Ones.

RWL
Posts: 12
Joined: Sun Feb 01, 2015 10:12 am

Re: Disc text being cut off at "12:00" position

Postby RWL » Sat Mar 18, 2017 8:21 am

I wound up working with Canon tech support. The bottom line is that there is a problem with the printer. Some additional things that they suggested doing were to clean the timing strip and removing and reseating the print head, neither of which fixed the problem.

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Acoustica Greg
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Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Disc text being cut off at "12:00" position

Postby Acoustica Greg » Mon Mar 20, 2017 11:05 am

RWL wrote:I wound up working with Canon tech support. The bottom line is that there is a problem with the printer. Some additional things that they suggested doing were to clean the timing strip and removing and reseating the print head, neither of which fixed the problem.


Hi,

Well, that's frustrating. This kind of problem is uncommon from our perspective. Sorry we didn't have a solution for you!

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.
And our Mixcraft blog: Zeroes & Ones.


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