Acoustica - Software should be easy to use

code

Support and feedback for Acoustica CD/DVD Label Maker.

Moderators: Acoustica Dan, Acoustica Greg, Acoustica Chris, Acoustica Eric

rodsteele
Posts: 3
Joined: Sun Feb 05, 2017 10:13 am

code

Postby rodsteele » Sun Feb 05, 2017 10:46 am

i have used acoustica for a few years now,
but my computer burned out,
i downloaded label maker to new puter
i still have my code but it wont take it
wonts me to buy a new code,
why should i have to buy another code.
i will find another lable maker before i
pay for the same thing twice,

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Acoustica Greg
Posts: 16639
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: code

Postby Acoustica Greg » Sun Feb 05, 2017 12:38 pm

Hi,

Click on the Support link at the top of this page and submit a support request. It's best to deal with registration and purchase issues that way so that you don't share private info on a public forum.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.
And our Mixcraft blog: Zeroes & Ones.

Peru
Posts: 27
Joined: Mon Jan 14, 2008 7:15 am

Re: code

Postby Peru » Mon Feb 06, 2017 10:40 am

I'd like to say, in addition to that, that the support offered is very responsive to customers' needs.

rodsteele
Posts: 3
Joined: Sun Feb 05, 2017 10:13 am

Re: code

Postby rodsteele » Mon Feb 06, 2017 6:39 pm

Postby Peru » Mon Feb 06, 2017 10:40 am

I'd like to say, in addition to that, that the support offered is very responsive to customers' needs.

I put in a ticket... they said they would get back to me by email or i could
log in at help desk to check reply,well what do you know no email and no help desk sine in on their site..
so much for being responsive to customer's needs,,

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Acoustica Greg
Posts: 16639
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: code

Postby Acoustica Greg » Mon Feb 06, 2017 8:52 pm

Hi,

Eric replied to your ticket (#299966) on Sunday. If you don't see his reply, check your spam folder. Basically, he asked if you had purchased the software under a different email address, because there's nothing under the email address you used for the support ticket. Let them know any additional info that might help them look up your order.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.
And our Mixcraft blog: Zeroes & Ones.

User avatar
Acoustica Greg
Posts: 16639
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: code

Postby Acoustica Greg » Mon Feb 06, 2017 8:59 pm

Hi again,

Forget what I said about the spam folder, it looks like you might have entered your email address incorrectly and that's why you didn't get Eric's reply. This assumes that the email address you used for these user forums is correct. Go ahead and send in another support request, and include any extra info that might help us look up your order.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.
And our Mixcraft blog: Zeroes & Ones.

rodsteele
Posts: 3
Joined: Sun Feb 05, 2017 10:13 am

Re: code

Postby rodsteele » Wed Jun 21, 2017 1:33 pm

I reentered my serial number a couple weeks
After these post and it worked for a while,
A week or so back I tried to use it, it said to
Buy a new code. again. I just can’t see myself
Doing that, I have the full version 3.40 plus the
Expiation packs, I know I didn’t use it very often,
But that’s not the point is it.
I’m not going to pay again and I’m not
Going to go through any BS with you people
To prove I’m right,
So have a wonderful life

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AHornsby
Posts: 1117
Joined: Thu Dec 04, 2014 7:42 pm
Location: NE Oklahoma

Re: code

Postby AHornsby » Wed Jun 21, 2017 6:28 pm

I found them! I found them! Zuzu's petals!

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Acoustica Greg
Posts: 16639
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: code

Postby Acoustica Greg » Thu Jun 22, 2017 11:58 am

rodsteele wrote:I reentered my serial number a couple weeks
After these post and it worked for a while,
A week or so back I tried to use it, it said to
Buy a new code. again. I just can’t see myself
Doing that, I have the full version 3.40 plus the
Expiation packs, I know I didn’t use it very often,
But that’s not the point is it.
I’m not going to pay again and I’m not
Going to go through any BS with you people
To prove I’m right,
So have a wonderful life


Hi,

Once you buy the label maker, you don't need to buy it again. Please submit an Acoustica Support Request and customer support will help you out.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.
And our Mixcraft blog: Zeroes & Ones.


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