Acoustica - Software should be easy to use

Look Up Information

Support and feedback for Spin It Again.

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ewank
Posts: 1
Joined: Sat May 11, 2019 10:51 am

Look Up Information

Postby ewank » Sat May 11, 2019 10:54 am

Recently (the last month or so), the program will no longer look up album information. No matter what I enter, I get "Failed to Find any Results". I have tried just the band name and that does not work. Today I tried Fleetwood Mac and we know this is a common band. Is there some setting I have turned off?

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Acoustica Greg
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Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Look Up Information

Postby Acoustica Greg » Tue May 14, 2019 2:31 pm

Hi,

Unfortunately, the service that Spin It Again used to look up album information has changed the way look-ups work, so this feature is no longer operational in Spin It Again.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

dickiek
Posts: 5
Joined: Fri Jan 26, 2018 11:18 am

Re: Look Up Information

Postby dickiek » Fri May 17, 2019 9:30 am

I asked the same question in a private message. I think it's sad that no one at Acoustica would take the small amount of time needed to code such a correction in order to make the link to Musicbrainz functional. It's disappointing that Acoustica is actively selling Spin It Again, but describing it to registered users as software that won't be made fully functional, a legacy. Recording LP's is not a legacy and fully functional software used to record LP's is available free from Audacity and to purchase from VinylStudio and Goldwave. I also sent customer support a message about this and they did not reply to me. If something as essential as album lookup is included in a software package, it ought to work or someone should make it work.

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Acoustica Greg
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Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Look Up Information

Postby Acoustica Greg » Fri May 17, 2019 11:22 am

Hi,

I can't find any emails from you to customer support. Did you write to us using an email address different from the one you used for this forum?

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

fransrsr7
Posts: 1
Joined: Tue May 28, 2019 5:44 pm

Re: Look Up Information

Postby fransrsr7 » Tue May 28, 2019 6:12 pm

Greg,

Automatically look up track information online for less typing!

This is the third bullet on your web site under "Features" It wasn't a "nice to have" relative to my purchase of Spin it Again. It was a differentiator from other Software providers. Obviously, based on the fact that you still incorrectly tout it on your web site Spin it Again thinks so too! Does your product test suite not test major functional blocks before release? Is their a plan to make this function work again? If not why does it still appear on your website as a function? Hoping for a fix but disappointed.

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Acoustica Greg
Posts: 19133
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Look Up Information

Postby Acoustica Greg » Wed May 29, 2019 9:36 am

Hi,

Thanks for pointing that out. We've removed that from the Spin It Again feature list on the web page.

I understand that this is disappointing for long-time Spin It Again users, but this software hasn't been updated in 10 years, and we've turned our software development resources elsewhere.

Anyone that purchased Spin It Again within 30 days can contact customer support for a refund: Send us a message.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.


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