Acoustica - Software should be easy to use

can not get a DVD RW to work after it has been erased

Support and feedback for Photos Forever.

Moderators: Acoustica Chris, Acoustica Eric, Acoustica Dan, Acoustica Greg

bill
Posts: 3
Joined: Wed Apr 14, 2010 1:11 pm

can not get a DVD RW to work after it has been erased

Postby bill » Wed Apr 14, 2010 1:25 pm

Backup workes ok with a new DVD RW but when I use one that was used to backup Photos Forever. I have been using the program for about 6 months with no problems. This just started this month. I have tried reinstalling PF with no luck.
Bill

Acoustica Greg
Posts: 13198
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Postby Acoustica Greg » Wed Apr 14, 2010 4:23 pm

Hi,

Try upgrading your copy of the program. You can get the latest version of Acoustica Photos Forever here.

Once it is installed, click on the Windows Start menu, then Acoustica Photos Forever, then Config and finally "Use-PrimoEngine."

Greg

bill
Posts: 3
Joined: Wed Apr 14, 2010 1:11 pm

Postby bill » Thu Apr 15, 2010 6:12 am

Greg
Downloaded current version (I think I had that one already). Get the same problem. If I use Primo it sees the DVD as a CD and will not start untel I hit continue and then it says it needs a blank. Before all I had to do was have the DVD in the drive and it would see it as a DVD and would start.
Bill

User avatar
Acoustica Eric
Site Admin
Posts: 5393
Joined: Wed Mar 22, 2006 4:30 pm
Location: Michigan, USA
Contact:

re

Postby Acoustica Eric » Thu Apr 15, 2010 6:16 am

Try switching to IMAPI.
Also, RW disks are not the best choice, since they are rewritable and erasable, they get corrupt easily.
Try a dvd-r disk.

bill
Posts: 3
Joined: Wed Apr 14, 2010 1:11 pm

Postby bill » Fri Apr 16, 2010 5:05 am

I use RW's so I hava a current backup of all my photos. When I try imapi I get this error
CDLIB_CIMAPITollsClass::StartDAOBurn Failure during ADDData
Bill

User avatar
Acoustica Eric
Site Admin
Posts: 5393
Joined: Wed Mar 22, 2006 4:30 pm
Location: Michigan, USA
Contact:

re

Postby Acoustica Eric » Fri Apr 16, 2010 6:13 am

Yes again, use an r disk. RW's wear out, get corrupt, are unreliable, etc etc.
You can keep current backups by using regular -r disks. Just replace last weeks backup disk with this weeks. Or write the date on them and store them.

If using a new -r disk doesn't help in either engine, please submit a support request here


Return to “Photos Forever”

Who is online

Users browsing this forum: No registered users and 0 guests