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PostPosted: Mon Jul 16, 2012 1:49 pm 
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Joined: Mon May 16, 2011 12:11 pm
Posts: 8
Greg or Eric

Got error message that MP3 CD Burner database is corrupted with request to email the Corrupt.adb file to Acoustica support. Found the Corrupt.adb file but then could not find the email address, as it was a pop up box. Closed and reopen Acoustica CD Burner, but notice did not return. Also in the interim sought to reload the library, but with many missing files, and some fundamental errors like artist and title being identical. Please give me the support email address and I will forward the zipped file to Acoustica. Thanks. Mman


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PostPosted: Mon Jul 16, 2012 2:06 pm 
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Joined: Wed Mar 01, 2006 5:30 pm
Posts: 10953
Location: California
Hi,

Just delete that acoustica.adb file and see if that fixes the problem.

If you ever need to contact us directly, you can submit an Acoustica Support Request and attach files if needed.

Greg


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PostPosted: Mon Jul 16, 2012 2:51 pm 
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Joined: Mon May 16, 2011 12:11 pm
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Greg/Eric
Deleted Acoustica.adb, then reopened Burner and started Search. Stopped about 1/4 of the way through. Next step to deleted CD Burner and Reinstall? Or should I send corrupt.adb to Acoustica?
Mman


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PostPosted: Mon Jul 16, 2012 3:06 pm 
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Joined: Wed Mar 01, 2006 5:30 pm
Posts: 10953
Location: California
Hi,

You can try uninstalling and re-installing to see if that helps. If it doesn't, please send us your cdburner-log.txt file instead.

It's located in this folder:

%appdata%\Acoustica\Acoustica MP3 CD Burner\

You can also find it by clicking on the Windows Start menu, selecting All Programs, then Acoustica MP3 CD Burner and finally Logs.

Greg


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