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Corrupt CD Burner files--Need Support Email address

Post your support questions and/or give feedback for Acoustica MP3 CD Burner in this forum.

Moderators: Acoustica Greg, Acoustica Chris, Acoustica Eric, Acoustica Dan

Mman
Posts: 8
Joined: Mon May 16, 2011 12:11 pm

Corrupt CD Burner files--Need Support Email address

Postby Mman » Mon Jul 16, 2012 1:49 pm

Greg or Eric

Got error message that MP3 CD Burner database is corrupted with request to email the Corrupt.adb file to Acoustica support. Found the Corrupt.adb file but then could not find the email address, as it was a pop up box. Closed and reopen Acoustica CD Burner, but notice did not return. Also in the interim sought to reload the library, but with many missing files, and some fundamental errors like artist and title being identical. Please give me the support email address and I will forward the zipped file to Acoustica. Thanks. Mman

Acoustica Greg
Posts: 13601
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Corrupt CD Burner files--Need Support Email address

Postby Acoustica Greg » Mon Jul 16, 2012 2:06 pm

Hi,

Just delete that acoustica.adb file and see if that fixes the problem.

If you ever need to contact us directly, you can submit an Acoustica Support Request and attach files if needed.

Greg

Mman
Posts: 8
Joined: Mon May 16, 2011 12:11 pm

Re: Corrupt CD Burner files--Need Support Email address

Postby Mman » Mon Jul 16, 2012 2:51 pm

Greg/Eric
Deleted Acoustica.adb, then reopened Burner and started Search. Stopped about 1/4 of the way through. Next step to deleted CD Burner and Reinstall? Or should I send corrupt.adb to Acoustica?
Mman

Acoustica Greg
Posts: 13601
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Corrupt CD Burner files--Need Support Email address

Postby Acoustica Greg » Mon Jul 16, 2012 3:06 pm

Hi,

You can try uninstalling and re-installing to see if that helps. If it doesn't, please send us your cdburner-log.txt file instead.

It's located in this folder:

%appdata%\Acoustica\Acoustica MP3 CD Burner\

You can also find it by clicking on the Windows Start menu, selecting All Programs, then Acoustica MP3 CD Burner and finally Logs.

Greg


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