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Label Maker can't find iTunes

Support and feedback for Acoustica CD/DVD Label Maker.

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jednked
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Joined: Fri Dec 14, 2012 12:47 pm

Label Maker can't find iTunes

Postby jednked » Fri Dec 14, 2012 1:50 pm

Hi folks,
I just downloaded the latest iTunes version 11 and now my Accoustica CD/DVD Label Maker (version 3.33) pops up a window saying "iTunes inoperative - We couldn't find any iTunes playlists - The most likely cause is that iTunes is not installed on this computer". Is their a way to redirect the path so Label Maker can find my playlists? I have windows 7.
Thanks,
jednked

Acoustica Greg
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Re: Label Maker can't find iTunes

Postby Acoustica Greg » Fri Dec 14, 2012 5:13 pm

Hi,

What version of iTunes did you install? Did the location of your iTunes library change?

I just tried it with label maker 3.33 and iTunes 11.0.1.12 and that's working for me.

Greg

jednked
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Joined: Fri Dec 14, 2012 12:47 pm

Re: Label Maker can't find iTunes

Postby jednked » Sat Dec 15, 2012 8:06 am

I have the latest version of iTunes 11.0.1.12. The path to my iTunes library has changed, because in actuality I bought a new pc. But I did a reinstall of both iTunes and Label Maker when I changed over. My old pc was Windows XP and now I have Windows 7 and I did have to drop my library from my old pc to the new, so the path did change. But when I did the reinstall of Label Maker, shouldn't that have "refound" the new path?
Thanks for the earlier response,
jednked

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Acoustica Eric
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Re: Label Maker can't find iTunes

Postby Acoustica Eric » Sat Dec 15, 2012 9:51 am

Yes label maker should find the location of the itunes library as long as you don't specify an odd location for the library when installing itunes.
It might be a restricted windows user account issue too.
Try reinstalling both itunes and label maker from an administrator account, and then run them both that way as well.

jednked
Posts: 3
Joined: Fri Dec 14, 2012 12:47 pm

Re: Label Maker can't find iTunes

Postby jednked » Sun Dec 16, 2012 10:35 am

Hi Eric,
As per your instructions, I reinstalled my Label Maker and iTunes from administrator, but still no luck getting the program to recognize iTunes. Is their a back door way of directing the path myself?
Thanks for your help.
jednked

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Acoustica Eric
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Re: Label Maker can't find iTunes

Postby Acoustica Eric » Sun Dec 16, 2012 11:15 am

Hi, send us a support request at http://support@acoustica.com


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