Acoustica - Software should be easy to use

I'm completely stumped !!

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chopperj
Posts: 3
Joined: Wed Dec 19, 2012 11:52 am

I'm completely stumped !!

Postby chopperj » Wed Dec 19, 2012 11:57 am

Hi guys,

I have been using Acoustica for over a year,
but today it would not open,

So after much trying, I uninstalled it and then reinstalled it,
i still have the email with my key codes so that's fine..
Still nothing, it just will not open for me.. :(

Tried a restore point, nothing

I'm out of ideas and would really appreciate any help,

Many thanks

Acoustica Greg
Posts: 13731
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: I'm completely stumped !!

Postby Acoustica Greg » Wed Dec 19, 2012 12:07 pm

Hi,

Do you have Acoustica CD/DVD Label Maker version 3.33?

What happens, exactly, when you try to open it? How far does it get? Is it trying to open the "Art Browse" tab?


Greg

chopperj
Posts: 3
Joined: Wed Dec 19, 2012 11:52 am

Re: I'm completely stumped !!

Postby chopperj » Wed Dec 19, 2012 2:30 pm

Hi Greg thanks for the reply,

the CD label maker works fine it's the CD burner that is the problem,
I click on my desktop icon and nothing, it just does not open,
I went into the program setting tried to open from there and nothing
so I uninstalled te programe, downloaded it again and reinstalled it and still nothing
rebooted several times, even tried system restore...all to no avail.

I really like acoustica so i don't really want to try any other probram... is there anything else you can suggest ?
ManyThanks
John

Acoustica Greg
Posts: 13731
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: I'm completely stumped !!

Postby Acoustica Greg » Wed Dec 19, 2012 2:45 pm

Hi,

Try deleting the file called "Acoustica.adb," which is located here:

%appdata%\Acoustica\Acoustica MP3 CD Burner\

You can copy and paste that pathname into the Windows Explorer address box to pop it up.

After you delete the Acoustica.adb file, run the MP3 CD Burner program and see if the problem is fixed. Acoustica.adb contains Music Library reference information and when you delete it and run the program again a brand new Acoustica.adb file is created. Click the Scan button in the Music Library to fill up the library again (if necessary).

Greg

chopperj
Posts: 3
Joined: Wed Dec 19, 2012 11:52 am

Re: I'm completely stumped !!

Postby chopperj » Wed Dec 19, 2012 3:02 pm

Greg you are an absolute genius :D
Thank you very much for your help.

Have a great Christmas
John.


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