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Acoustica CD Label Maker printing problem

Support and feedback for Acoustica CD/DVD Label Maker.

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sierra7614
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Joined: Sat Jan 05, 2013 7:16 am

Acoustica CD Label Maker printing problem

Postby sierra7614 » Sat Jan 05, 2013 9:50 am

Acoustica CD Label Maker 3.14 finds Brother network printer but detects it being offline. There is no problem printing from any other program.

Sony laptop
intel core i7 2.40 GHz
8GB
win 7 pro 64 bit

Anybody knows why? Thanks for any help.

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Acoustica Eric
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Re: Acoustica CD Label Maker printing problem

Postby Acoustica Eric » Sat Jan 05, 2013 12:49 pm

Hi, first update the program to the latest build here http://www.acoustica.com/cd-label-maker/download.htm

sierra7614
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Joined: Sat Jan 05, 2013 7:16 am

Re: Acoustica CD Label Maker printing problem

Postby sierra7614 » Tue Jan 08, 2013 9:31 am

the program is up to date, still not printing

Acoustica Greg
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Re: Acoustica CD Label Maker printing problem

Postby Acoustica Greg » Tue Jan 08, 2013 10:37 am

Hi,

Which paper type template do you have selected in the label maker?

Greg

sierra7614
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Joined: Sat Jan 05, 2013 7:16 am

Re: Acoustica CD Label Maker printing problem

Postby sierra7614 » Thu Jan 10, 2013 6:12 am

plain paper booklet (US)

Acoustica Greg
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Re: Acoustica CD Label Maker printing problem

Postby Acoustica Greg » Thu Jan 10, 2013 10:41 am

Hi,

Is that what you're trying to print on? Paper? Click Print in Acoustica CD/DVD Label Maker and then click on the Name setting. What do you have selected? What are the other options?

Also make sure you've got the correct paper bin setting selected.

Greg

sierra7614
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Joined: Sat Jan 05, 2013 7:16 am

Re: Acoustica CD Label Maker printing problem

Postby sierra7614 » Fri Jan 11, 2013 12:39 pm

The paper in the printer is normal print paper 8-1/2"
Printer
Name: Brother MFC-9420CN
Paper Bin: Automatically Select
Paper Type: Plain Paper Booklet
print borders and fold lines - checked
print - front/inside
Print Properties:
Orientation - Landscape
Page order - front to back
Page format - pages per sheet - 1
Alignment:
increase label widths /hights by 2 mm
don't stretch labels - checked
move labels by 0 mm
to the left - unchecked
to the right - checked
up - unchecked
down - checked

Thanks for your help Greg

Acoustica Greg
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Re: Acoustica CD Label Maker printing problem

Postby Acoustica Greg » Fri Jan 11, 2013 3:26 pm

Hi,

If you click on the Name setting, is there another Brother printer driver option available?

How do these settings differ from the other programs that you can print from right now?

Greg

sierra7614
Posts: 5
Joined: Sat Jan 05, 2013 7:16 am

Re: Acoustica CD Label Maker printing problem

Postby sierra7614 » Sat Jan 12, 2013 8:35 am

There is another Brother driver. It prints now. Thanks Greg

Acoustica Greg
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Re: Acoustica CD Label Maker printing problem

Postby Acoustica Greg » Mon Jan 14, 2013 5:19 pm

Hi,

You're welcome. Since the other programs were printing, I figured they must be using a different driver.

Greg


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