Acoustica CD Label Maker 3.14 finds Brother network printer but detects it being offline. There is no problem printing from any other program.

Sony laptop
intel core i7 2.40 GHz
8GB
win 7 pro 64 bit

Anybody knows why? Thanks for any help.

Hi, first update the program to the latest build here http://www.acoustica.com/cd-label-maker/download.htm

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the program is up to date, still not printing

Hi,

Which paper type template do you have selected in the label maker?

Greg

plain paper booklet (US)

Hi,

Is that what you're trying to print on? Paper? Click Print in Acoustica CD/DVD Label Maker and then click on the Name setting. What do you have selected? What are the other options?

Also make sure you've got the correct paper bin setting selected.

Greg

The paper in the printer is normal print paper 8-1/2"
Printer
Name: Brother MFC-9420CN
Paper Bin: Automatically Select
Paper Type: Plain Paper Booklet
print borders and fold lines - checked
print - front/inside
Print Properties:
Orientation - Landscape
Page order - front to back
Page format - pages per sheet - 1
Alignment:
increase label widths /hights by 2 mm
don't stretch labels - checked
move labels by 0 mm
to the left - unchecked
to the right - checked
up - unchecked
down - checked

Thanks for your help Greg

Hi,

If you click on the Name setting, is there another Brother printer driver option available?

How do these settings differ from the other programs that you can print from right now?

Greg

There is another Brother driver. It prints now. Thanks Greg

Hi,

You're welcome. Since the other programs were printing, I figured they must be using a different driver.

Greg