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MC 6 freezes on instrument change

Support and feedback for Acoustica's Mixcraft audio mixing software.

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johnw
Posts: 33
Joined: Sun Feb 17, 2008 9:40 pm

MC 6 freezes on instrument change

Postby johnw » Thu Jan 17, 2013 1:42 pm

I JUST upgraded to MC6 and when I try to change a voice on a track the program freezes and has to be closed. I use Windows 7 64. The voice change is on MC bass category, anbd, say, "fretless bass solo". This is not the only bass voice that freezes the program. I have not tried other voices to see if they freeze the program. It happened both when the music was playing, and when not. I have, BTW, installed the patch available for MC 6.

Acoustica Greg
Posts: 13443
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: MC 6 freezes on instrument change

Postby Acoustica Greg » Thu Jan 17, 2013 5:22 pm

Hi,

The next time the problem happens, quit Mixcraft and send us your mixcraft-log.txt file, which is located in this folder:

%appdata%\Acoustica\Mixcraft

Another way to find it is to click on the Windows Start Menu, select All Programs, then Acoustica Mixcraft 6 (or 5) and finally Logs. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Here's a short video: Mixcraft Mini-Tip: How To Find Your Mixcraft Log File

Greg


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