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Problem with Registration Code

Support and feedback for Acoustica's Mixcraft audio mixing software.

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MxUtAfro
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Joined: Thu Jul 29, 2010 8:36 am
Location: Swaziland, Southern Africa
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Problem with Registration Code

Postby MxUtAfro » Sun Jul 21, 2013 11:01 pm

Hello all,

Since yesterday, I am having problem with my registration code. I purchased my MC 6 PRO Studio few years ago and ever since it has been working perfectly until yesterday when I was working on a project.

All of a sudden, I realized that instead of it usual "RED COLOR" GUI, it became "GREEN COLOR". Then I noticed a message stating that "my trail will expire in 14 days". Again, the version was downgraded to v6 b190, while I was having a current version (6.1 b216).

Up to now, I have not understood this phenomenon. I tried to uninstall the program and reinstall. But instead of having the initial prompt of entering my registration code that came with my installation DVD, which always appears when you install, the installation proceeded (with a green GUI instead of the usual RED one).

After finishing the installation, I tried again to enter my registration ID that came with my installation DVD but an error message appears: "there appears to be a problem with your software registration" (see attached screen snap shot).

I am puzzled. Has anyone come across this problem before? I have written to the helpdesk, and I am still waiting for their reply. But meanwhile, I wanted to share this with the MC community, to try to understand the problem and seek solution.

So, please send me solutions!

Jeff
Attachments
MC6 Pro Registration error 3.jpg
Screen Shot of the error
MC6 Pro Registration error 3.jpg (114.38 KiB) Viewed 1919 times

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trevlyns
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Joined: Sun May 06, 2012 1:59 am
Location: Essex, UK

Re: Problem with Registration Code

Postby trevlyns » Mon Jul 22, 2013 12:04 am

Hi Jeff!

I've had something similar when I download updates specific to MC6 as opposed to 6 Pro.

Try opening from the installed source - normally C/program files (x86)/acoustica mixcraft 6. Scroll down till you find the mixcraft logo (application file). Although its green it opens my red Pro version. You could then just send a shortcut to your desktop.

Hope this helps.
Keep on trackin'

Trevor

My music is here

Official OFC™ Member

Win 7 pro 64 bit; MX7 Pro; Intel quad core i-5; 3.0 GHz; 16 GB RAM
I started out with nothing - and still have most of it left! - Seasick Steve

MxUtAfro
Posts: 26
Joined: Thu Jul 29, 2010 8:36 am
Location: Swaziland, Southern Africa
Contact:

Re: Problem with Registration Code

Postby MxUtAfro » Mon Jul 22, 2013 1:23 am

Thanks Trevor for your post.
I will try that when I get access to my laptop. Currently using my smartphone.
But there should be a permanent solution for this. What causes it at first place? And how to avoid getting into the same issue?

Jeff

Acoustica Greg
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Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Problem with Registration Code

Postby Acoustica Greg » Mon Jul 22, 2013 10:15 am

Hi,

Customer support has responded via email.

Greg

MxUtAfro
Posts: 26
Joined: Thu Jul 29, 2010 8:36 am
Location: Swaziland, Southern Africa
Contact:

Re: Problem with Registration Code

Postby MxUtAfro » Mon Jul 22, 2013 11:59 am

Ok.

Noted.
Thanks

Jeff


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