Acoustica - Software should be easy to use

trial version crashing

Support and feedback for Acoustica's Mixcraft audio mixing software.

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arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

trial version crashing

Postby arthos » Sat Sep 21, 2013 3:17 am

testing again
Last edited by arthos on Sat Sep 21, 2013 6:54 am, edited 1 time in total.

arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

trial mixcraft

Postby arthos » Sat Sep 21, 2013 3:22 am

wow got it :)

MY trial version has expired but still lets me mix your MISTAKE song tutorial.
but crashes when i put in 4th effect on the snares track ,saying,Microsoft visual C++ run time library fault ?? is this cos trial has expired or do i have other problems??
solve this and i,ll buy today :)
regards
arthos

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Juno
Posts: 255
Joined: Wed Jun 12, 2013 8:42 am
Location: Amsterdam, Nederland

Re: cant send topics ???

Postby Juno » Sat Sep 21, 2013 4:37 am

When my registration expired, i did not get those faults. So i'd first have a go at updating Microsoft C++ runtime library.
Of course, the Acoustica guys can answer this much better. Just want to let you know that on weekends they are not always here as much, :roll: , a much needed rest for the wicked, i suppose :P!
still playing: at the drive in-calexico-d. bowie-dead moon-neubauten-faith no more-godflesh-god lives underwater-gy!be-gbv-j. frusciante-misery loves co.-nin-noir désir-p. hammill-pixies-rush-silver mt. zion-swans-the mars volta-vdgg-zen guerrilla

arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

visual C++ error

Postby arthos » Sat Sep 21, 2013 5:06 am

thanks junu,i updated to 2010 but still crashes :(

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Juno
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Joined: Wed Jun 12, 2013 8:42 am
Location: Amsterdam, Nederland

Re: cant send topics ???

Postby Juno » Sat Sep 21, 2013 5:34 am

Sorry to hear that. Did you reboot afterwards?

What is your OS version? Is this 32 or 64 bits?
What is the name of the effect this happens with?
Does it just happen with that one song, or can you repeat this in a new project where all you do is apply this effect to a track?
Did it work before? If yes, do you have any idea what has changed that might be relevant somehow?
still playing: at the drive in-calexico-d. bowie-dead moon-neubauten-faith no more-godflesh-god lives underwater-gy!be-gbv-j. frusciante-misery loves co.-nin-noir désir-p. hammill-pixies-rush-silver mt. zion-swans-the mars volta-vdgg-zen guerrilla

arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

Re: trial version crashing

Postby arthos » Sat Sep 21, 2013 11:47 am

trying to post log but it says extension txt not allowed ???

arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

Re: trial version crashing

Postby arthos » Sat Sep 21, 2013 11:51 am

zipped and looks like it rar,ed ok??
so i may have a attached log file ?? :)


19:37:45 [267 mils] : Successfully loaded Acoustica effect Acoustica Reverb
this is where it crashes ?? reverb didnt load ok or if it did it crashed straight after ??
Attachments
Mixcraft-Log.rar
(8 KiB) Downloaded 54 times
Last edited by arthos on Sat Sep 21, 2013 12:01 pm, edited 1 time in total.

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outteh
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Re: trial version crashing

Postby outteh » Sat Sep 21, 2013 12:00 pm

Can you try and re-install the Demo? You won't lose any of your project stuff. Just see if this put's the correct runtime DLL back in.

arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

Re: trial version crashing

Postby arthos » Sat Sep 21, 2013 12:02 pm

yes i tried that :(

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outteh
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Re: trial version crashing

Postby outteh » Sat Sep 21, 2013 12:13 pm

Since your log shows it appears to crash at the reverb load, try removing the reverb DLL from the VST library (temporarily, cut and paste it to a different location) and see if it can load up without it?

arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

Re: trial version crashing

Postby arthos » Sat Sep 21, 2013 12:23 pm

when i open saved project it says
[b]Could not arm one or more tracks, input device is not available[/b]
i close this and every thing looks ok?
but when i try to change or delete scarlett compressor on track 2 it crashes.
i have FX scarlett gate
classic compressor
ezq equalizer
and i added scarlett compressor (by mistake)
but if i try to remove it crashes ,if i leave it alone everything is ok?
but i need to know what the problem is.
regards
arthos

Just to add i now tried to open great mistakes project(erics tutorial i believe) and start from scratch again but when i tried to open it it said
Could not arm one or more tracks, input device is not available ???
so doesnt look like its anything to do with my scarlett plugins ?
im off to bed heads spinning :)

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outteh
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Re: trial version crashing

Postby outteh » Sat Sep 21, 2013 12:43 pm

When you get the message "could not arm..." go into preferences and make sure your device is selected and the particular track that is giving the issue has the correct device showing. You could also go into the VST file and remove (cut and paste to a new location) the FX Scarlett stuff that is giving you the problem. And then see if it loads. The FX's might be 64 bit which Mixcraft doesn't like. It's going to be a trail and error to determine which effect is causing your issues.

Acoustica Greg
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Re: trial version crashing

Postby Acoustica Greg » Mon Sep 23, 2013 5:00 pm

Hi,

The "Could Not Arm..." error just means that Mixcraft can't find the audio device that was last used with that project for armed tracks. It's nothing to worry about. If you want to record, just click on the small arrow next to an Arm button and choose the sound device you want to use.

Greg

arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

Re: trial version crashing

Postby arthos » Tue Sep 24, 2013 1:47 am

that little arrow only showed input and sterio which wre all ok and ticked. it was all working well untill i added scarlett EQ to FX.
it kept crashing when i tried to remove the scarlett pluggin.
if i just unticked the box the other plugins worked fine.
but its all irrelivent now as it crashed my windows 7 ,which ive had to delete ,its such a mess.
just starting all over again with VISTA installation.
so i think i,ll be back up soon.

arthos
Posts: 30
Joined: Thu Aug 22, 2013 10:06 am

Re: trial version crashing

Postby arthos » Tue Sep 24, 2013 2:03 am

just reinstalled everything on vista all fresh.
selected asio driver -ok
scanned for pluggins, said problem with BSS plugin (i didnt download it )??
then it crashed :?



reinstalled then crashed ....saidavutil-49 missing reinstall mixcraft again ?
so here we go again :roll:


No it crashed on opening....says avutil-49.dll was not found reinstalling the application may fix this problem ??
any advice.(that doesnt involve self harm)

edit :-

uninstalled mixcraft again (12th time) rebooted ,reinstalled mixcraft ,avutil-49.dll missing,
what to do ?
Attachments
Mixcraft-Log.rar
(4.33 KiB) Downloaded 50 times


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