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Can't Print on DVDs

Support and feedback for Acoustica CD/DVD Label Maker.

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Eyelene
Posts: 10
Joined: Thu Jan 09, 2014 8:39 pm

Can't Print on DVDs

Postby Eyelene » Sun Feb 09, 2014 1:19 pm

Hello,
I just bought a Brother printer listed on the Acoustica web site so I can print directly onto the DVDs.
But for some reason it's not working.
I hit file/print where I can see my printer model number listed on the top.
Then I clicked on properties and under media type chose printable DVD.
But when I hit print it comes out on the paper and not the DVD.
What am I doing wrong?

Acoustica Greg
Posts: 13594
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Can't Print on DVDs

Postby Acoustica Greg » Mon Feb 10, 2014 9:52 am

Hi,

That means that you've chosen the wrong template in the Paper Type setting. Choose the template for your printer if you want to print on DVDs and choose a paper template if you want to print on paper (which is what you're doing now).

Greg

P.S. Here's a screenshot showing the setting for an Epson printer:

Image

Eyelene
Posts: 10
Joined: Thu Jan 09, 2014 8:39 pm

Re: Can't Print on DVDs

Postby Eyelene » Mon Feb 10, 2014 10:38 am

Wow! I can't believe it was just a simple setting after I wasted so much paper/ink.
Thank you so much!! :D
Even customer service didn't tell me that.
They told me to go to the Brother web site and update the drivers when I gave them the same exact explanation.
I guess I don't need the big hole in the middle anymore.
How can I get rid of that?

Acoustica Greg
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Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Can't Print on DVDs

Postby Acoustica Greg » Mon Feb 10, 2014 10:53 am

Hi,

Each printer has a "full" template and a regular template. If you choose the full template, you'll get a smaller center hole.

Greg

Peru
Posts: 23
Joined: Mon Jan 14, 2008 7:15 am

Re: Can't Print on DVDs

Postby Peru » Mon Feb 10, 2014 10:57 am

You can also adjust the templates if necessary.

Eyelene
Posts: 10
Joined: Thu Jan 09, 2014 8:39 pm

Re: Can't Print on DVDs

Postby Eyelene » Mon Feb 10, 2014 11:52 am

I'm sorry. I feel like a dummy but where is the setting to choose full template?

Acoustica Greg
Posts: 13594
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Can't Print on DVDs

Postby Acoustica Greg » Mon Feb 10, 2014 11:56 am

Hi,

In the paper type setting, there would be two choices for your printer. Look for the one that has "full-faced" in the name, like "Brother MFC-J825DW full-faced printable CD/DVD."

Greg

Eyelene
Posts: 10
Joined: Thu Jan 09, 2014 8:39 pm

Re: Can't Print on DVDs

Postby Eyelene » Mon Feb 10, 2014 12:02 pm

Oh ok. So there is no way to cover the hole completely?

Acoustica Greg
Posts: 13594
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Can't Print on DVDs

Postby Acoustica Greg » Mon Feb 10, 2014 12:06 pm

Hi,

There's no need, since the hole in the label corresponds to the hole on the DVD. Why do you want to cover it?

Greg

Eyelene
Posts: 10
Joined: Thu Jan 09, 2014 8:39 pm

Re: Can't Print on DVDs

Postby Eyelene » Mon Feb 10, 2014 12:13 pm

Duh! That was a stupid thought. The hole is already there so I can't cover it anyway.
Don't know what I was thinking. Thanks again for your help and quick replies.
I am so excited to play with my new label program!
Eyelene


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