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PostPosted: Fri Mar 21, 2014 6:56 pm 
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Joined: Sun Aug 12, 2012 10:57 pm
Posts: 8
I get an error message on Pro Studio 6 that reads something along the lines of "unable to load instrument: Pianissimo". When selecting a synth from the drop-down menu, Pianissimo does not appear either. What could be the issue here? It sort of suddenly started doing this one day.


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PostPosted: Mon Mar 24, 2014 5:00 pm 
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Joined: Wed Mar 01, 2006 5:30 pm
Posts: 11548
Location: California
Hi,

Try re-installing, then try loading Pianissimo and if the same thing happens, quit Mixcraft and send us your mixcraft-log.txt file, which is located in this folder:

%appdata%\Acoustica\Mixcraft

Another way to find it is to click on the Windows Start Menu, select All Programs, then Acoustica Mixcraft 6 (or 5) and finally Logs. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Here's a short video: Mixcraft Mini-Tip: How To Find Your Mixcraft Log File

Greg


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PostPosted: Fri Apr 04, 2014 2:48 pm 
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Joined: Sun Aug 12, 2012 10:57 pm
Posts: 8
I am just curious, will I need to backup all my projects before this process. I have a lot of work saved in there. I will probably do this anyways but figured I would ask.


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