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Lightscribe error message

Support and feedback for Acoustica CD/DVD Label Maker.

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mirose
Posts: 4
Joined: Thu Apr 24, 2014 1:23 pm

Lightscribe error message

Postby mirose » Thu Apr 24, 2014 2:25 pm

Tried free download of Acoustica to try because all programs, Surething, Roxio, Hp Simple Labeler do not work. Running Windows 8.1, with Acoustica Get same error message " A communication error has occurred with Lightscribe drive, Please restart your PC and try the label again" Restarted many times to no avail. Please help

Acoustica Greg
Posts: 13593
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Lightscribe error message

Postby Acoustica Greg » Thu Apr 24, 2014 2:53 pm

Hi,

Try going into Acoustica CD/DVD Label Maker's LightScribe preferences and choosing "Use single-drive printing preference."

If that doesn't help, try downloading and installing the LightScribe System Software.

Greg

mirose
Posts: 4
Joined: Thu Apr 24, 2014 1:23 pm

Re: Lightscribe error message

Postby mirose » Thu Apr 24, 2014 3:22 pm

Have installed Lightscribe Software to no avail

Acoustica Greg
Posts: 13593
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Lightscribe error message

Postby Acoustica Greg » Thu Apr 24, 2014 3:25 pm

Hi,

Did you try my other suggestion?

Greg

mirose
Posts: 4
Joined: Thu Apr 24, 2014 1:23 pm

Re: Lightscribe error message

Postby mirose » Thu Apr 24, 2014 4:32 pm

My error in post. Yes I did and no luck. May be a hardware problem or SATA or my new CPU, Drive is an add-on.

Acoustica Greg
Posts: 13593
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Lightscribe error message

Postby Acoustica Greg » Thu Apr 24, 2014 4:45 pm

Hi,

Did you download and install the LightScribe system software from my link?

I just want to make sure you have the last version of the system software that HP released before they stopped supporting LightScribe.

Greg

mirose
Posts: 4
Joined: Thu Apr 24, 2014 1:23 pm

Re: Lightscribe error message

Postby mirose » Fri Apr 25, 2014 9:17 am

yes, I have the latest and last version, Thank you

Acoustica Greg
Posts: 13593
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Lightscribe error message

Postby Acoustica Greg » Fri Apr 25, 2014 9:22 am

Hi,

Sounds like it might be a problem with the drive, then. Does it function well in all other respects, like playing audio CDs and reading data from CDs?

Greg


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