Acoustica - Software should be easy to use

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by RWL
Sat Mar 18, 2017 8:21 am
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

I wound up working with Canon tech support. The bottom line is that there is a problem with the printer. Some additional things that they suggested doing were to clean the timing strip and removing and reseating the print head, neither of which fixed the problem.
by RWL
Wed Mar 08, 2017 9:20 am
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

I have now posted an inquiry on the Canon printer support page. I tried using Canon's free software for CD/DVD printing to see if it was CD printing software related and got a similar result. It's peculiar to CD/DVD printing. Paper printing is fine.
by RWL
Mon Mar 06, 2017 7:47 pm
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

It prints fine on paper. I wish it would print as well on CD's and DVD's
by RWL
Mon Mar 06, 2017 3:10 pm
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

The brand of disk doesn't change anything. As you'll see in the photos below, Taiyou Yuden and Staples brand disks print about the same. There are no other choices in the drop down box when Media Type: Printable disk is chosen, so I can't try Standard quality printing. I tried using Printable Disk (...
by RWL
Mon Mar 06, 2017 8:36 am
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

The problem continues. I'm wondering if it may be a problem with the Acoustica software or the printer driver they use for this printer. Frequently the top half of the letters are cut off or the beginning of a line is cut off. This occurs in a random fashion at various places on the disk. It's not j...
by RWL
Tue Feb 10, 2015 1:27 pm
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

I just tried a music CD of unknown brand whose surface was blank and it printed fine. I also tried a Staples CD of unknown manufacturer and printed my DVD label on it. That too printed fine. I suppose it's possible that there's something peculiar about the DVD disks causing me problems (Verbatim Dat...
by RWL
Tue Feb 10, 2015 11:48 am
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

This seems to be a printer problem, but I can't figure out how to fix it. I needed to add some text to several disks, and the printer cut off the first few words. I thought that setting the choice to Full Printable CD/DVD had fixed the problem, but that wasn't to be. I tried a nozzle cleaning proced...
by RWL
Fri Feb 06, 2015 6:37 pm
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

Under printer preferences I see settings for Standard, Photo, Business Document, Paper Saving, and Envelope. On mine at least, I can't spot any place to choose a Media setting, but that was a good thought and may help someone else who reads this thread in the future.
by RWL
Wed Feb 04, 2015 9:28 am
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

I had another disc to print today. I set it to Canon MG5420 FULL Printable CD/DVD this time instead of just Printable CD/DVD. It worked; there was no cutoff of the letters at the top of the DVD. I'm hesitant to say the problem is solved because I don't know what caused it in the first place, but so ...
by RWL
Wed Feb 04, 2015 8:33 am
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

mrdhelpston wrote:You could just print your labels on plain paper to see whether it now works?


I just tried that. I set the paper type to CD Stomper Slim sheet CD and it printed fine on the plain paper from the bottom tray. I think that confirms the print head isn't blocked or being starved of ink.
by RWL
Mon Feb 02, 2015 7:33 pm
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Re: Disc text being cut off at "12:00" position

It was set for Canon MG5420 Printable CD/DVD. I did not do a nozzle clean since the nozzle check was OK and other printing has been OK. I have just changed the setting to Canon MG5420 Full Printable CD/DVD to see if that will make any difference, but I don't need to print another set of DVD's until ...
by RWL
Sun Feb 01, 2015 2:39 pm
Forum: Acoustica CD/DVD Label Maker
Topic: Disc text being cut off at "12:00" position
Replies: 20
Views: 20591

Disc text being cut off at "12:00" position

I am trying to print a disc with curving text. The text at the very top is being cut off in the center. On either side the tops of the letters extend to within 3/8" of the periphery, but at the "12:00" position the letters are not printed for 1/2" from the periphery, cutting off ...

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