The_Chief wrote:jlouvar wrote:FWIW: That my friend is called poor Customer Service.
Yeah, I think that qualifies!
So I had a chance to do a little more testing and troubleshooting: this time, I took a good, hard look at the Line Out signal. I connected the aux cable to a portable Bluetooth speaker that also has an aux input. After a few notes and tones, I could hear something... but it was barely audible. I tried the headphone jack, but the audio wasn't much better. The only thing I could think to try was the gain control on the back of the keyboard. It was already turned clockwise to the MAX position: but I eased it counterclockwise toward the MIN position. The signal increased, as did the volume! I moved the aux cable back to Line Out L/R and continued turning "down" the gain... the signal got better and the volume increased.
Apparently, the MAX is down and MIN is up in the Yamaha world. I'll bet they drive on the wrong side of the road, too...
I disconnected the cable from the speaker and reconnected it to the Line In jack on the sound card, making sure that the preferences were set correctly for the Line In, WaveRT 44KHz at 24 bit stereo. I armed an audio input track for Line In and press some keys on the Yamaha.
Nothing. It's not a matter of output, I have no signal on that track. If I select "Microphone" I get great input signal from the USB mic. The mic is NOT connected directly to the sound card.
Having proved the Line Out on the keyboard good, and the aux cable good (albeit noisy, I'll talk with the cable company about that), I'm back to isolating the issue to an obscure setting I've missed or a bad input jack on the card. What are your thoughts? Please feel free to chime in and thank you for your patience: we're not done & ready for the flooring team yet, and it's getting late.
You need to get Windows to recognize the keyboard (hear it with Windows) first... if it doesn’t work with Windows it won’t work with Mixcraft.