Acoustica - Software should be easy to use

Help - CD/DVD Label Maker 3.40 doesnt open

Support and feedback for Acoustica CD/DVD Label Maker.

Moderators: Acoustica Dan, Acoustica Greg, Acoustica Chris, Acoustica Eric

andrerkn
Posts: 1
Joined: Sat Jan 02, 2016 10:38 am

Help - CD/DVD Label Maker 3.40 doesnt open

Postby andrerkn » Sat Jan 02, 2016 10:43 am

Hello all!
I need support for Acoustica CD/DVD Label Maker 3.40.

Since today, when I try to open the application, nothing happens.

By accessing the log of Windows 10, I found the followed error message:

Nome do aplicativo com falha: cdlabel.exe, versão: 3.0.40.0, carimbo de data/hora: 0x5207036b
Nome do módulo com falha: uacfutls.dll, versão: 0.0.0.0, carimbo de data/hora: 0x52070247
Código de exceção: 0xc0000409
Deslocamento da falha: 0x00009849
ID do processo com falha: 0x4d4
Hora de início do aplicativo com falha: 0x01d14583032a14c3
Caminho do aplicativo com falha: C:\Program Files (x86)\Acoustica CD Label Maker\cdlabel.exe
Caminho do módulo com falha: C:\Program Files (x86)\Acoustica CD Label Maker\uacfutls.dll
ID do Relatório: 34b53055-1d63-427a-b5c8-3f36d2593b22
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:


The error language is Brazilian Portuguese.

I tried already reinstall the application, delete the Windows registry, run in Compatibility Mode (Windows XP and Windows 7), reboot my computer several times, but the problem persists.

I really need help because I use the application to work and am unable to do anything.

UPDATE:
I installed the 3.33 version and it works!

Something is wrong with the 3.40 version


Thanks.
Andre

User avatar
Acoustica Greg
Posts: 19410
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Help - CD/DVD Label Maker 3.40 doesnt open

Postby Acoustica Greg » Mon Jan 04, 2016 11:57 am

Hi,

Do you remember if you were using Art Browse to search a folder? Sometimes a corrupt or extremely large image file can cause the label maker to crash. If you were using Art Browse and you know which folder you were browsing, you could try temporarily renaming that folder to see if the label maker will load.

Greg

danhigh7
Posts: 1
Joined: Wed Jan 25, 2017 9:21 am

Re: Help - CD/DVD Label Maker 3.40 doesnt open

Postby danhigh7 » Wed Jan 25, 2017 9:24 am

I had the same problem with 3.40 (in Windows 7). I could not get the program to open after installation. I uninstalled 3.4, then installed 3.3. The 3.3 version installed and opened perfectly. I agree that there is a flaw with version 3.4.

User avatar
Acoustica Greg
Posts: 19410
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Help - CD/DVD Label Maker 3.40 doesnt open

Postby Acoustica Greg » Thu Jan 26, 2017 11:01 am

Hi,

Most people don't run into this with version 3.40. There's something else going on that we haven't figured out yet. We've never seen it happen on any of our computers, so that makes it hard to fix.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.


Return to “Acoustica CD/DVD Label Maker”

Who is online

Users browsing this forum: No registered users and 2 guests