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Save Failed

Posted: Thu Jul 12, 2018 10:41 am
by George Tirebiter
I suddenly cannot edit or save ANY projects. The popup says : Mixcraft failed to save the project. - The file may be in use by another application or you may be out of space on your drive. (I'm not) Driving me crazy, any suggestions? Thanks.

Re: Save Failed

Posted: Thu Jul 12, 2018 11:17 am
by Acoustica Greg
Hi,

It's probably some kind of Windows permission issue. Make sure you're saving to a location that Mixcraft has permission to access.

If you go into Mixcraft's Recording preferences, what do you have selected for the Default Project Folder setting?

Greg

Re: Save Failed

Posted: Thu Jul 12, 2018 12:04 pm
by George Tirebiter
The Default Project folder is C:\users\my name\documents\mixcraft projects\

Re: Save Failed

Posted: Thu Jul 12, 2018 2:16 pm
by Acoustica Greg
Hi,

That looks right. Try restarting your computer and then saving a project in Mixcraft. If the problem happens again, quit Mixcraft and send in your mixcraft-log.txt file.

To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:

Code: Select all

%appdata%\Acoustica\Mixcraft\


Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the mixcraft-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg

Re: Save Failed

Posted: Fri Jul 13, 2018 8:16 pm
by George Tirebiter
Well, none of the suggestions worked. It won't even let me do a -save as- to a different folder. What do you think I should next? Thanks,
George

Re: Save Failed

Posted: Sat Jul 14, 2018 7:38 am
by Acoustica Greg
George Tirebiter wrote:Well, none of the suggestions worked. It won't even let me do a -save as- to a different folder. What do you think I should next? Thanks,
George


Hi,

Reply to your support email and tech. support will continue to investigate.

Greg

Re: Save Failed

Posted: Sun Jul 15, 2018 4:44 pm
by margeritta
I'm sure taht it is Windows permission issue like you said, good luck.