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Still Cannot Create WMA Files

Posted: Wed Mar 14, 2018 6:19 pm
by tralfaz
A while back I posted regarding my inability to create WMA files using SIA. This occurred early 2018 after one of the Windows 10 upgrades which I believe I am current on. I recently upgraded my SIA to version 2.5 b46 however that did not alleviate the problem. I didn't think it would however I was using version 2.1 for so long it seemed like a good time for an upgrade. I can create all other available file formats, MP3, OGG and WAV. My preference is WMA. I don't want MP3s and WAV files are 10 times larger than WMA files.

I get an error message when I try to create a WMA file with a big red X stating "There was a problem. Cannot create file.

Any help welcomed

Thanks

Re: Still Cannot Create WMA Files

Posted: Thu Mar 15, 2018 8:57 am
by Acoustica Greg
Hi,

You may need to install the Microsoft Media Feature Pack for N and KN versions of Windows 10.

Greg

Re: Still Cannot Create WMA Files

Posted: Sun Mar 18, 2018 7:25 am
by tralfaz
Did that, no change.

Re: Still Cannot Create WMA Files

Posted: Mon Mar 19, 2018 9:18 am
by Acoustica Greg
Hi,

Restart your computer and try it one more time. If it doesn't work, quit Spin It Again and send us your spinagain-log.txt file.

To find the spinagain-log file, highlight the following line and press Ctrl+C to copy it:

Code: Select all

%appdata%\Acoustica\Spin It Again\


Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the spinagain-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg