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Still Cannot Create WMA Files

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tralfaz
Posts: 3
Joined: Sat Jan 21, 2012 4:34 am
Location: Pennsylvania

Still Cannot Create WMA Files

Postby tralfaz » Wed Mar 14, 2018 6:19 pm

A while back I posted regarding my inability to create WMA files using SIA. This occurred early 2018 after one of the Windows 10 upgrades which I believe I am current on. I recently upgraded my SIA to version 2.5 b46 however that did not alleviate the problem. I didn't think it would however I was using version 2.1 for so long it seemed like a good time for an upgrade. I can create all other available file formats, MP3, OGG and WAV. My preference is WMA. I don't want MP3s and WAV files are 10 times larger than WMA files.

I get an error message when I try to create a WMA file with a big red X stating "There was a problem. Cannot create file.

Any help welcomed

Thanks

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Acoustica Greg
Posts: 18177
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Still Cannot Create WMA Files

Postby Acoustica Greg » Thu Mar 15, 2018 8:57 am

Hi,

You may need to install the Microsoft Media Feature Pack for N and KN versions of Windows 10.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

tralfaz
Posts: 3
Joined: Sat Jan 21, 2012 4:34 am
Location: Pennsylvania

Re: Still Cannot Create WMA Files

Postby tralfaz » Sun Mar 18, 2018 7:25 am

Did that, no change.

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Acoustica Greg
Posts: 18177
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Still Cannot Create WMA Files

Postby Acoustica Greg » Mon Mar 19, 2018 9:18 am

Hi,

Restart your computer and try it one more time. If it doesn't work, quit Spin It Again and send us your spinagain-log.txt file.

To find the spinagain-log file, highlight the following line and press Ctrl+C to copy it:

Code: Select all

%appdata%\Acoustica\Spin It Again\


Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the spinagain-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg
Mixcraft 8 - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.


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