Looks like I fixed it - a third email address was involves that was the one.

Currently not possible as when I originally bought mixcraft - possibly version 5 - I used an email address to set up my account that now does not exist. So, how do we change that?

Hi, All your settings would be retained. Greg Its been a while - I went through the entire Re-download v2.9.6 of Komplete Kontrol, moving .dlls around and renaming files as well all per NI's community forum advice. Still doesnt work so I am giving up as this is not a musical process but one that ha...

HI - So I opened 1) mixcraft then a song that cannot find Komplete Kontrol 2) copied the log file to a support ticket. Is that the correct sequence?

HI, Just install right over the existing Mixcraft 9 installation, but choose the option to install the legacy plugins during installation. In regard to the other problem, please send in your log file. To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it: %appdata%...

If you bought a laptop, my assumption would be that windows was already preinstalled on it. As I this was stated earlier: you can't just copy over files to the new computer and expect everything to work. Unless you initially started by cloning your original computer onto the new computer, you have ...

So, start completely from scratch again is what you are saying? Could I install in parallel to the existing installation or would I need to unistall first?

Hi, Those are third-party instruments, they are not part of Mixcraft. You need to install them separately. Did you install Komplete Kontrol using the Native Access app? Do you have the Native Access app installed on your computer? Run it and see what it says about Komplete Kontrol. Greg Greg - yep,...

make sure to download the legacy stuff from the store. Many presets rely on the legacy bundle and may not appear if the bundle isn't loaded. Thanks - IN fact a couple of my songs use old FX like classic flanger. Logged onto the acoustica site and cannot see the legacy bundle you mention. Im in this...

the unable to load was temporary and fixed by a reboot. Phew.

Fired up another song and the mixcraft dialogue states: Unabel to Load Instrument Komplete Kontrol. So, thats where Im at.

Its listed as a VST etc but deos not load.

Should have said I was on build 470 already.

Ill look at the installer link thanks. Ive previously loaded up all the songs I have and compiled a spreadsheet of what it was missing be it ample guitar or Komplete Kontrol etc - BTW any more thoughts there. Now when I try to load any song I get: Mixcraft Failed to Load the project error.It then li...

Hi, People can always contact us directly for the quickest response: submit an Acoustica Support Request . 1. As noted earlier, sometime plugins need to be installed, because they are complex and have supporting files and folders that also need to be there. You can't just copy the VST file over. Ot...

What you have there greg is the kind of thing I’m referring to: For older acoustics instruments do this? Something in a doc on your site. Komplete and Kontakt - fresh installs form NI all libraries up to date. As I mentioned above- both are listed in the all instruments list dialog and in Vsti subli...

HI - How do I get more of a formal reply or help here? Ive been using mixcraft, dutifully upgrading etc for many years. INcesting the product and enjoying making music. People are changing and upgrading PCs and macs all the time - fact of life. I would think that there could be by now a support doc ...