Thank you for trying to help me. Nothing that Greg has suggested has solved the problem.

My question to you concerns step 5, the Windows 32 bit Explorer folder. Is this a folder that you have created? I have NOT created such a file and windows search does not find it.

I just looked at the Applications tab in Task Manager and Audio Pro was not listed.

Also went to msconfig to see if Audio Pro was being started at startup. Again it was not listed.

These are the only two ways I can think of to check if its running in the background.

How do I check to see if its running in the background?

I didn't even know that it did that.

Greg,

When I am using the shortcut that you sent me there is no need for me to open Audio Converter Pro's window so I don't open it. I only use the shortcut.

Greg, The wav files created by dragging and dropping audio files into the Audio Converter Pro icon are being stored in the folder that I designated in My Documents. When I use the shortcut that you sent me I do see the various options of converting an audio file in the right click menu but when I ch...

UPDATE: In my excitement I made a mistake. The wma files were NOT converted to the mp3 format. They were converted to the wav format. Dragging and dropping does NOT give me an option of choosing which format I want to convert to. I have clicked the Options tab in Audio Converter Pro but I see no way...

Wow Greg!! I just copied two wma audio files to my desktop, dragged them to the Audio Converter Pro icon and they both were converted to mp3 files. I don't understand. Why is this method working? Why aren't audio files converted when I use the shortcut that you suggested earlier? Also Greg, how can ...

I found this helpful bit of info regarding Compatibility Files: Note that the Compatibility Files button will only appear when there is a virtualized version of a file related to the current directory. Once pressed, the user will be taken to the virtual store location to view all redirected files. A...

Greg, I don't have the Compatibility Files option as you illustrate on your attachment. At the moment I am googling to find some info about this Compatiblity Files feature but there is a lot of info out there and at the time of this writing I am trying to swim my way thru it. Can you help me in this?

I just sent you two document files.

My tickets id are 109838 and 109840.

Thanks.

Since I did not have a C:/Converted Audio Files Folder I just made a new folder in My Documents and am using that instead but its empty because I cannot convert any audio files, WMA, MP3, you name it. I have searched the Acoustica Audio Converter Pro folder located in Program Files (x86) but could n...

Greg,

I have not been able to convert anything. There is absolutely NO response to my clicking on any of the options listed in the right click menu.

I haven't a clue as to why this is. I am willing to try any suggestions you might have.

Thank you.

Greg, I turned off my anti-virus to see if that had a positive effect on Audio Converter Pro but it did not help any. I noticed two things since last posting here. ONe, I have no C:/Converted Audio Files Folder; this is of no consequence to me since I prefer using My Documents but since I am looking...

Greg, I have tried using the shortcut that you attached with your email. Thank you for sending it. However it did not solve the problem. Yes, Audio Converter Pro does appear in the right click menu but when I select an audio file, right click on it and select which format I want to convert it to not...

Greg, I am certain that I have succeeded in sending you AN audio file. I have received an automated email response with the ticket ID 109664. I sent an MP3 file. Remember, Audio Converter Pro does appear in the right menu when I use the shortcut with the path you listed here. The problem is when I s...