Annoying message

Support and feedback for Pianissimo virtual grand piano software

Moderators: Acoustica Chris, Acoustica Eric

seb1806
Posts: 3
Joined: Wed Sep 04, 2013 2:48 pm

Annoying message

Post by seb1806 » Wed Sep 04, 2013 2:59 pm

Hi,
each time i start pianissimo, i get the message:

"the software could not connect to the website to check for an uipdate. Please visit www.acoustica.com to check for an update manually!"

And this is normal because my music computer is not connected to internet, but is there a way to avoid this message? i can't find the "don't check for update" feature?

Thank you, and sorry for my english :wink:

User avatar
Acoustica Greg
Posts: 20437
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Annoying message

Post by Acoustica Greg » Thu Sep 05, 2013 10:01 am

Hi,

The newest version is 1.0 b12. Is that what you have?

You're seeing that message every single time you open Pianissimo? Is the software registered?

Greg

seb1806
Posts: 3
Joined: Wed Sep 04, 2013 2:48 pm

Re: Annoying message

Post by seb1806 » Thu Oct 03, 2013 2:09 pm

hi, sorry for the late answer.

Yes, my software is registered, and yes i see it every time i open it, standalone or in Cubase.

And i have the latest version.

seb1806
Posts: 3
Joined: Wed Sep 04, 2013 2:48 pm

Re: Annoying message

Post by seb1806 » Sun Jan 05, 2014 5:19 am

Hi, long time i haven't posted here, but i still have the same issue, always the update message...
no solution at all for this? :(

Joe Anna
Posts: 8
Joined: Thu Feb 13, 2020 7:33 am

Re: Annoying message

Post by Joe Anna » Thu Feb 13, 2020 7:36 am

Was this problem ever resolved? I have the same problem.

User avatar
Acoustica Greg
Posts: 20437
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Annoying message

Post by Acoustica Greg » Thu Feb 13, 2020 9:23 am

Joe Anna wrote:
Thu Feb 13, 2020 7:36 am
Was this problem ever resolved? I have the same problem.
Hi,

See if this helps: Can't Check For Updates.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Joe Anna
Posts: 8
Joined: Thu Feb 13, 2020 7:33 am

Re: Annoying message

Post by Joe Anna » Thu Feb 13, 2020 10:57 am

Thanks for the reply but:

1. The problem is with Pianissimo
2. I don't use Mixcraft
3. I don't want it to check for updates.

User avatar
Acoustica Greg
Posts: 20437
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Annoying message

Post by Acoustica Greg » Thu Feb 13, 2020 10:59 am

Hi,

Right, but try the solution anyway and see if it helps.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Joe Anna
Posts: 8
Joined: Thu Feb 13, 2020 7:33 am

Re: Annoying message

Post by Joe Anna » Mon Feb 17, 2020 2:05 pm

Thanks Greg,

It worked. Sorry I doubted your advice! :roll:

Ron.

User avatar
Acoustica Greg
Posts: 20437
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Annoying message

Post by Acoustica Greg » Mon Feb 17, 2020 3:40 pm

Hi,

Thank you for coming back to let us know that enabling TLS 1.2 helped!

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Joe Anna
Posts: 8
Joined: Thu Feb 13, 2020 7:33 am

Re: Annoying message

Post by Joe Anna » Wed Feb 19, 2020 1:42 pm

Actually it hasn't helped.
It seemed to be ok at first but that might have been because I had previously opened Reaper before enabling TLS 1.2.
The problem is still there.

User avatar
Acoustica Greg
Posts: 20437
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Annoying message

Post by Acoustica Greg » Wed Feb 19, 2020 2:47 pm

Joe Anna wrote:
Wed Feb 19, 2020 1:42 pm
Actually it hasn't helped.
It seemed to be ok at first but that might have been because I had previously opened Reaper before enabling TLS 1.2.
The problem is still there.
Hi,

Are you running the standalone version of Pianissimo? Have you allowed Pianissimo through your firewall?

Greg
Allowing Pianissimo through Windows Firewall
Allowing Pianissimo through Windows Firewall
pianissimo_firewall.png (33.91 KiB) Viewed 106 times
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Joe Anna
Posts: 8
Joined: Thu Feb 13, 2020 7:33 am

Re: Annoying message

Post by Joe Anna » Thu Feb 20, 2020 4:15 am

Windows Defender is turned off.

User avatar
Acoustica Greg
Posts: 20437
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Annoying message

Post by Acoustica Greg » Thu Feb 20, 2020 4:07 pm

Hi,

Can you please double-check and make sure that TLS 1.2 is still enabled?

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Joe Anna
Posts: 8
Joined: Thu Feb 13, 2020 7:33 am

Re: Annoying message

Post by Joe Anna » Fri Feb 21, 2020 7:33 am

Yes, still enabled.

Post Reply