Annoying message

Support and feedback for Pianissimo virtual grand piano software

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seb1806
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Joined: Wed Sep 04, 2013 2:48 pm

Annoying message

Post by seb1806 »

Hi,
each time i start pianissimo, i get the message:

"the software could not connect to the website to check for an uipdate. Please visit www.acoustica.com to check for an update manually!"

And this is normal because my music computer is not connected to internet, but is there a way to avoid this message? i can't find the "don't check for update" feature?

Thank you, and sorry for my english :wink:
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Acoustica Greg
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Re: Annoying message

Post by Acoustica Greg »

Hi,

The newest version is 1.0 b12. Is that what you have?

You're seeing that message every single time you open Pianissimo? Is the software registered?

Greg
seb1806
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Joined: Wed Sep 04, 2013 2:48 pm

Re: Annoying message

Post by seb1806 »

hi, sorry for the late answer.

Yes, my software is registered, and yes i see it every time i open it, standalone or in Cubase.

And i have the latest version.
seb1806
Posts: 3
Joined: Wed Sep 04, 2013 2:48 pm

Re: Annoying message

Post by seb1806 »

Hi, long time i haven't posted here, but i still have the same issue, always the update message...
no solution at all for this? :(
Joe Anna
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Joined: Thu Feb 13, 2020 7:33 am

Re: Annoying message

Post by Joe Anna »

Was this problem ever resolved? I have the same problem.
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Acoustica Greg
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Re: Annoying message

Post by Acoustica Greg »

Joe Anna wrote: Thu Feb 13, 2020 7:36 am Was this problem ever resolved? I have the same problem.
Hi,

See if this helps: Can't Check For Updates.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Joe Anna
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Re: Annoying message

Post by Joe Anna »

Thanks for the reply but:

1. The problem is with Pianissimo
2. I don't use Mixcraft
3. I don't want it to check for updates.
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Acoustica Greg
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Re: Annoying message

Post by Acoustica Greg »

Hi,

Right, but try the solution anyway and see if it helps.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Joe Anna
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Re: Annoying message

Post by Joe Anna »

Thanks Greg,

It worked. Sorry I doubted your advice! :roll:

Ron.
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Acoustica Greg
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Re: Annoying message

Post by Acoustica Greg »

Hi,

Thank you for coming back to let us know that enabling TLS 1.2 helped!

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Joe Anna
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Re: Annoying message

Post by Joe Anna »

Actually it hasn't helped.
It seemed to be ok at first but that might have been because I had previously opened Reaper before enabling TLS 1.2.
The problem is still there.
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Acoustica Greg
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Re: Annoying message

Post by Acoustica Greg »

Joe Anna wrote: Wed Feb 19, 2020 1:42 pm Actually it hasn't helped.
It seemed to be ok at first but that might have been because I had previously opened Reaper before enabling TLS 1.2.
The problem is still there.
Hi,

Are you running the standalone version of Pianissimo? Have you allowed Pianissimo through your firewall?

Greg
Allowing Pianissimo through Windows Firewall
Allowing Pianissimo through Windows Firewall
pianissimo_firewall.png (33.91 KiB) Viewed 16171 times
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Joe Anna
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Re: Annoying message

Post by Joe Anna »

Windows Defender is turned off.
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Acoustica Greg
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Re: Annoying message

Post by Acoustica Greg »

Hi,

Can you please double-check and make sure that TLS 1.2 is still enabled?

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Joe Anna
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Re: Annoying message

Post by Joe Anna »

Yes, still enabled.
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