MY NEW PRINTER ISN'T LISTED IN ACOUSTICA CD LABEL

Support and feedback for Acoustica CD/DVD Label Maker.

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Acoustica Greg
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Re: MY NEW PRINTER ISN'T LISTED IN ACOUSTICA CD LABEL

Post by Acoustica Greg » Mon Jul 20, 2020 4:24 pm

Hi,

There's no update from our end. You might contact Canon and ask them why the disk tray option isn't available when you try to set the media type option.

Greg
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spartan7420
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Re: MY NEW PRINTER ISN'T LISTED IN ACOUSTICA CD LABEL

Post by spartan7420 » Mon Jul 20, 2020 5:31 pm

I've done some reading on the Canon forums, they are less than helpful over there as I'm sure you know. It's a shame because I love the program. I guess my only option is to find another program. The thing is, I am able to get the printer to print to disc with the settings I have listed in my previous post with Microsoft Word and Microsoft Paint, but obviously those programs are less than ideal for printing on discs. If those programs can print to disc, I feel like there has to be a way to fix it on the software side. Just my thoughts, maybe easier said than done. Thank you for your reply anyway Greg.

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Acoustica Greg
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Re: MY NEW PRINTER ISN'T LISTED IN ACOUSTICA CD LABEL

Post by Acoustica Greg » Tue Jul 21, 2020 10:11 am

Hi,

It's mystifying why it shouldn't work, because we're just displaying the options that the printer driver is providing to us. Other Canon models give you a disk tray option.

Greg
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Re: MY NEW PRINTER ISN'T LISTED IN ACOUSTICA CD LABEL

Post by Robarino » Tue Jul 28, 2020 12:18 am

Likewise, I"m having similar problems with a brand new Canon TS8322. It gives me the error 'The media type and paper size are not set correctly'.

Media Type is set to Printable disc. Printer paper Size and Paper source are set to 'Multi-purpose Tray' .

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Acoustica Greg
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Re: MY NEW PRINTER ISN'T LISTED IN ACOUSTICA CD LABEL

Post by Acoustica Greg » Thu Aug 06, 2020 4:55 pm

Hi,

Try contacting Canon and asking them why you don't have that option. Other Canon models do have it.

Greg
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Robarino
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Re: MY NEW PRINTER ISN'T LISTED IN ACOUSTICA CD LABEL

Post by Robarino » Sun Aug 09, 2020 1:46 am

Contacting Canon and telling them your software doesn't work with their newest printers isn't going to accomplish much. The Canon Easy-Print software that came with the printer does work for printing to CD/DVD. I also did some research and testing and found that Disketch Disc Label also works. It was the first thing that came up when I googled for CD/DVD print software. Honestly they aren't as flexible as Acoustica CD label was in designing the labels but since Acoustica doesn't seem to work anymore, and Acoustica tech support apparently doesn't care, that flexibly doesn't matter. I guess I'm going to have to make due and use what does work. Might as well uninstall Acoustica. Bye.

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Re: MY NEW PRINTER ISN'T LISTED IN ACOUSTICA CD LABEL

Post by Acoustica Greg » Mon Aug 10, 2020 11:41 am

Hi,

Well, I've passed reports of these problems along to the software developer, and I'm not sure what else I can do. He's been unable to get it to work.

With other Canon printer models, you would be able to select Disk Tray in the media settings. Canon changed the way that their printers work.

So when tech. support suggests that you contact them, tech. support is trying to work the problem from both ends - giving info to the creator of our software, and also to encourage the company that makes the software to help with the solution. It's good for Canon to hear from their own customers that people want to use this particular software.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

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