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Support and feedback for Acoustica CD/DVD Label Maker.

Moderators: Acoustica Chris, Acoustica Eric, Acoustica Dan, Acoustica Greg

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mallyc
Posts: 2
Joined: Fri Jul 18, 2014 1:49 am

user details

Post by mallyc » Fri Jul 18, 2014 2:49 pm

Hi There,
I have this problem, the program suddenly wants me to input my user-name and pass-code which I have done several times, the problem is the program will not accept my user details, even though they have not changed in years, I even got acoustica to resend me my details and when I used them it`s the same old problem, I even uninstalled and then reinstalled the program to see if that would work, it didn`t, I`m seriously considering just re-purchasing the program but why should I when I have already purchased it once?

Any help much appreciated. 8)

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Acoustica Greg
Posts: 20614
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: user details

Post by Acoustica Greg » Fri Jul 18, 2014 3:01 pm

Hi,

You shouldn't have to re-purchase. Please submit an Acoustica Support Request and customer support will try to help you out.

Greg

mallyc
Posts: 2
Joined: Fri Jul 18, 2014 1:49 am

Re: user details

Post by mallyc » Sun Jul 20, 2014 3:16 am

Hi Greg,
I tried that last Tuesday (15/07/2014) I never heard anything from them.

Mal

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Acoustica Greg
Posts: 20614
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: user details

Post by Acoustica Greg » Tue Jul 22, 2014 9:09 am

Hi,

I searched for a support email from you under the email address you are using for this forum and I couldn't find anything. Did you use a different email address? Did you get a ticket number?

Check your spam emails to see if our reply has been filtered.


Greg

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