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user details

Posted: Fri Jul 18, 2014 2:49 pm
by mallyc
Hi There,
I have this problem, the program suddenly wants me to input my user-name and pass-code which I have done several times, the problem is the program will not accept my user details, even though they have not changed in years, I even got acoustica to resend me my details and when I used them it`s the same old problem, I even uninstalled and then reinstalled the program to see if that would work, it didn`t, I`m seriously considering just re-purchasing the program but why should I when I have already purchased it once?

Any help much appreciated. 8)

Re: user details

Posted: Fri Jul 18, 2014 3:01 pm
by Acoustica Greg
Hi,

You shouldn't have to re-purchase. Please submit an Acoustica Support Request and customer support will try to help you out.

Greg

Re: user details

Posted: Sun Jul 20, 2014 3:16 am
by mallyc
Hi Greg,
I tried that last Tuesday (15/07/2014) I never heard anything from them.

Mal

Re: user details

Posted: Tue Jul 22, 2014 9:09 am
by Acoustica Greg
Hi,

I searched for a support email from you under the email address you are using for this forum and I couldn't find anything. Did you use a different email address? Did you get a ticket number?

Check your spam emails to see if our reply has been filtered.


Greg