Verification

Support and feedback for Acoustica's Mixcraft audio mixing software.

Moderators: Acoustica Chris, Acoustica Eric, Acoustica Dan, Acoustica Greg

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GreyTy
Posts: 2
Joined: Sat Jul 31, 2021 5:53 pm

Verification

Post by GreyTy » Sat Jul 31, 2021 5:55 pm

Hey all! I've been practicing a bit with Mixcraft 9, and finally bought the software.

However, I used PayPal checkout and I'm having a hard time retrieving my registration code or registration ID. I have the receipt from PayPal and everything, but I did not receive a code. Is there anyone I can contact regarding this?

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Mark Bliss
Posts: 7148
Joined: Fri Jan 20, 2012 3:59 pm
Location: Out there

Re: Verification

Post by Mark Bliss » Sat Jul 31, 2021 6:11 pm

Use the support link at the top of this page, as straightening this out will require sharing personal info that you dont want on the public bulletin board.

Be patient. Small company and its the weekend. But they will get you sorted out.
Stay in tune, Mark

My SOUNDCLOUD Page

GreyTy
Posts: 2
Joined: Sat Jul 31, 2021 5:53 pm

Re: Verification

Post by GreyTy » Sat Jul 31, 2021 6:16 pm

Thank you. I did reach out to them via the Help Center.

I wasn't sure if there was something I missed in the PayPal receipt, but I hope it will be taken care of before long.

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Mark Bliss
Posts: 7148
Joined: Fri Jan 20, 2012 3:59 pm
Location: Out there

Re: Verification

Post by Mark Bliss » Sat Jul 31, 2021 6:55 pm

It may be just a little delay getting the email to you.
Good support here, just dont expect a 24/7 support staff.
Stay in tune, Mark

My SOUNDCLOUD Page

Sturdy
Posts: 40
Joined: Sun Jul 04, 2021 6:26 pm

Re: Verification

Post by Sturdy » Sat Jul 31, 2021 10:08 pm

GreyTy wrote:
Sat Jul 31, 2021 6:16 pm
Thank you. I did reach out to them via the Help Center.

I wasn't sure if there was something I missed in the PayPal receipt, but I hope it will be taken care of before long.
fwiw, I recently purchased Mixcraft and received an email from acoustica with registration info so you may check spam folders to make sure. I purchased directly from mixcraft though - but if you purchased through a 3rd party they might handle keys differently?

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Acoustica Greg
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Location: California
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Re: Verification

Post by Acoustica Greg » Mon Aug 02, 2021 8:59 am

Looks like Eric responded. Let us know if you still need help.
Mixcraft - The Musician's DAW
Check out our Mixcraft University 101 video tutorials.

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