Mixcraft Crashing while saving project

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Fansang
Posts: 31
Joined: Fri May 26, 2017 2:09 pm

Mixcraft Crashing while saving project

Post by Fansang » Sat Oct 16, 2021 12:12 pm

First tech info upfront
MX9 Recording Studio 64 Bit Build 469
running on:
Windows 10 PRO
2.93GHz Processor
16GB RAM

The problem I'm having seems to be this.

Oftentimes while working on a project I'll run into issues with MX crashing while saving the project or making changes in whatever VST I many be running. Typically I have EZdrummer2 for my drums, EZBass and Bias FX2 for guitars. For whatever reason that I cannot determine sometimes MX just crashes while saving or just while a track is playing and I make adjustments within the VST. As I've not been working on anything too serious as of late it hasn't been an issue but I'm worried about losing whatever progress I may make on a project when this happens.

Just now I was using just Acoustica's Power Room kit and Bias FX for guitars to record a quick idea and it crashed while saving and I lost everything I'd done. Granted, it was only 10 minutes of work lost but I'd hate for it to turn into something bigger down the road.

Thanks in advance!

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Acoustica Greg
Posts: 22141
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Mixcraft Crashing while saving project

Post by Acoustica Greg » Mon Oct 18, 2021 12:08 pm

Hi,

The next time that happens, quit Mixcraft and send us your mixcraft-log.txt file.

To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:

Code: Select all

%appdata%\Acoustica\Mixcraft\
Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the mixcraft-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg
Mixcraft - The Musician's DAW
Check out our Mixcraft University 101 video tutorials.

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