Mixcraft 5 freezes after loading a mp3

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bombaycharlie
Posts: 10
Joined: Tue Aug 13, 2013 8:19 am

Mixcraft 5 freezes after loading a mp3

Post by bombaycharlie » Tue Oct 08, 2013 8:09 am

Anyone know offhand why this happens? I don't have specific PC details as they are on a school network, but I suspect that could be part of the problem.

Thanks in advance.

Charlie

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Acoustica Greg
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Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Mixcraft 5 freezes after loading a mp3

Post by Acoustica Greg » Tue Oct 08, 2013 11:39 am

Hi,

Does it happen with any MP3 file, or just that one? Try loading it again, then quit Mixcraft and send us your mixcraft-log.txt file, which is located in this folder:

%appdata%\Acoustica\Mixcraft

Another way to find it is to click on the Windows Start Menu, select All Programs, then Acoustica Mixcraft 5 and finally Logs. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Here's a short video: Mixcraft Mini-Tip: How To Find Your Mixcraft Log File

Greg

bombaycharlie
Posts: 10
Joined: Tue Aug 13, 2013 8:19 am

Re: Mixcraft 5 freezes after loading a mp3

Post by bombaycharlie » Wed Oct 09, 2013 10:49 am

Hey Greg, I'll try another mp3 first. If it happens again I"ll send you a log. I am using Mixcraft5 in a high school computer lab, I have 20 seat licenses through SoundTree.

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