Mixcraft 7 Upgrade problem

Support and feedback for Acoustica's Mixcraft audio mixing software.

Moderators: Acoustica Chris, Acoustica Eric, Acoustica Dan, Acoustica Greg

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jddrock
Posts: 75
Joined: Sat Sep 14, 2013 6:43 pm

Mixcraft 7 Upgrade problem

Post by jddrock » Sat Nov 28, 2015 8:11 pm

Hi there!
I am attempting to purchase an upgrade from MC6 Pro Studio to MC7 Pro Studio, but when I enter my e-mail address into the required field, it says there are no registrations found for my e-mail. I'm guessing it's because when I bought Mixcraft I didn't get it directly from acoustica.com but from another store. Am I still able to upgrade before the sale ends?????

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Mark Bliss
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Re: Mixcraft 7 Upgrade problem

Post by Mark Bliss » Sat Nov 28, 2015 8:25 pm

It should be the email address used when you REGISTERED your product.

One way to retrieve registration codes is to use this page:
http://acoustica.com/cgi/getcodes.asp

Also, you can get help locating it (Replies will rely on business hours) here:
http://acoustica.com/product_support/lostmycode_old.htm

And if that doesn't work, I'd suggest using the link at the top of this page to open a support ticket, as it involves personal information.
Stay in tune, Mark

My SOUNDCLOUD Page

jddrock
Posts: 75
Joined: Sat Sep 14, 2013 6:43 pm

Re: Mixcraft 7 Upgrade problem

Post by jddrock » Sat Nov 28, 2015 8:39 pm

Ok, thanks. I guess I'll do that now. Though I got Mixcraft in the mail and don't remember having to do anything online. I think I just used the registration code on the back of the installation disk sleeve. The computer I use MC on doesn't have internet.

jddrock
Posts: 75
Joined: Sat Sep 14, 2013 6:43 pm

Re: Mixcraft 7 Upgrade problem

Post by jddrock » Sat Nov 28, 2015 8:44 pm

I actually just went and got the Cd sleeve that has my registration ID and registration code on it. Is that the information Acoustica needs to put my order through????

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Acoustica Greg
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Re: Mixcraft 7 Upgrade problem

Post by Acoustica Greg » Mon Nov 30, 2015 5:42 pm

Hi,

If your registration ID is not your email address, contact Customer Support. Today's the last day for the sale!

If your registration ID is your email address, retrieve your registration email and the upgrade offer will be at the bottom.

Greg

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