Software glitches

Support and feedback for Acoustica's Mixcraft audio mixing software.

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jwarv
Posts: 117
Joined: Fri Oct 12, 2012 1:20 pm

Software glitches

Post by jwarv » Sun Jan 15, 2017 6:30 am

Howdy folks,

I've been having weird, wild and wacky issues of late with Mixcraft 7. (Lots of crashes, freezing, plugins not loading) I don't believe it's the fault of the program though.

I think it's an issue with my video card, which probably needs replacing since the fan died a while ago. I've submitted a ticket. Still waiting to hear back. Anyway, I'm running Win 7 (32 bit). Based on the attached picture, does it sound like a graphics card issue would cause all this?

PS- I wasn't sure which topic to enter this since it may not necessarily be a Mixcraft issue.So, I figured I'd enter it here as an off topic.

Jason
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AHornsby
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Re: Software glitches

Post by AHornsby » Sun Jan 15, 2017 7:46 am

Why couldn't it be an EZD issue? Anyway, you could try to use the on-board video instead of the card? -h

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Rolling Estonian
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Re: Software glitches

Post by Rolling Estonian » Sun Jan 15, 2017 1:36 pm

Make sure your video card is running on the latest drivers, that'll do it everytime.

M

jwarv
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Joined: Fri Oct 12, 2012 1:20 pm

Re: Software glitches

Post by jwarv » Mon Jan 16, 2017 5:26 am

Thanks for the tips. I loaded EZD in a blank session without any trouble. Maybe my song is too midi intensive? I don't know. It may be time for a new PC.

My video card has brickwalled for updates. No mas. (It prevented me from installing Windows 10. Which may or may not be a good thing) So, I'm the process to replace it.

I'm not too tech savvy. So I'm not sure I have a secondary video card. This was one of those built in a small shop PCs. But I'll check.

Thanks guys.

jwarv
Posts: 117
Joined: Fri Oct 12, 2012 1:20 pm

Re: Software glitches

Post by jwarv » Mon Jan 16, 2017 5:49 am

OK, I located the onboard graphics card. And instructions on how to switch to it. It's good to know that I can use that as a back up.

Meanwhile, I'm exploring this as an EZD issue. I tested it out by opening my session, changing the instrument to an Acoustica drum set which worked. And then I switched back to EZD which loaded and opened but I got that Microsoft Visual C ++ runtime error and the program terminated.

I'll let you know how it goes.

Thanks!
Jason

elaw
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Re: Software glitches

Post by elaw » Mon Jan 16, 2017 6:17 am

Most machines these days auto-detect monitors. So with the machine off, unplug the monitor from the video card, plug it into the onboard connector. Fire the machine up and most likely it'll just work.

JonInc
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Location: East of Santa Monica

Re: Software glitches

Post by JonInc » Mon Jan 16, 2017 8:55 am

Download and install the free version of Speccy, a free system info utility:

https://www.piriform.com/speccy

Start it, and the first window will immediately show the status and temps of everything on your system. If your video card has overheated, it should tell you that (or at least report an incredibly high temp).

jwarv
Posts: 117
Joined: Fri Oct 12, 2012 1:20 pm

Re: Software glitches

Post by jwarv » Mon Jan 16, 2017 10:52 am

Wow! I will try both. Thanks guys. :o

jwarv
Posts: 117
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Re: Software glitches

Post by jwarv » Mon Jan 16, 2017 10:55 am

Speccy reads my graphics card at 115 C. Which is 239 F. That's pretty hot isn't it? Hmm. Let me try the swap and see if the performance drops.

elaw
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Re: Software glitches

Post by elaw » Mon Jan 16, 2017 11:54 am

That's *very* hot... which I guess isn't surprising if the fan has died.

I'd either replace the video card, or if it works okay, use the motherboard video and remove the card.

JonInc
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Re: Software glitches

Post by JonInc » Mon Jan 16, 2017 11:58 am

jwarv wrote:Speccy reads my graphics card at 115 C. Which is 239 F. That's pretty hot isn't it? Hmm. Let me try the swap and see if the performance drops.
Mine sits at 46 C, so yeah, yours is toast.

That's definitely a problem if not THE problem. I would remove the card, even if you're not going to use it.

Time to switch over to the onboard graphics.

jwarv
Posts: 117
Joined: Fri Oct 12, 2012 1:20 pm

Re: Software glitches

Post by jwarv » Mon Jan 16, 2017 12:16 pm

OK, I'll let her cool down before I remove it. 8)

jwarv
Posts: 117
Joined: Fri Oct 12, 2012 1:20 pm

Re: Software glitches

Post by jwarv » Mon Jan 16, 2017 1:24 pm

Well,
the good news is that I was able to remove the hot card and start using the on board one. The bad news is that EZ Drummer 2 is still choking my session. So, I've got to go to Toontrack and see what's what.

Thanks again for your handy tips!

Jason

JonInc
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Re: Software glitches

Post by JonInc » Mon Jan 16, 2017 3:40 pm

jwarv wrote:Well,
.... EZ Drummer 2 is still choking my session. So, I've got to go to Toontrack and see what's what...
Have you ever been able to successfully use MC7 with EZD2 without the glitches on that system?

If not, your system is probably under spec'ed. The 32 bit O.S. limits your memory usage to less than 4GB, which unfortunately is about the minimum these days for smoothly running a DAW with virtual instruments.

However, if the glitches are a recent development and it was running fine before, then we'll have to troubleshoot further...

jwarv
Posts: 117
Joined: Fri Oct 12, 2012 1:20 pm

Re: Software glitches

Post by jwarv » Mon Jan 16, 2017 5:28 pm

It's a fairly new development. In fact, I tried opening and editing it in a blank session and it was fine. As of now I'm unable to finish my project using EZD2 until I can resolve this issue. Unless I can move all the other tracks into a new project and try loading EZD2 in that one. Or create a temporary mix with the drums muted, move that mix into a new project, build the drum track there, mix it to a wave file and then load it back into the original project.

I will say this, however, that I have been having issues with other plugins as well. Mostly Nightlife and Journeys. In the past I had too many resource folders in my VST scan. I was advised by Acoustica Greg to just limit it to one VST folder. Which worked right away, but the problem has returned. So, I'm thinking what you said about OS resources might be right.

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