Mixcraft 8 Pro crashes on exit Windows 10.

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kitekrazy
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by kitekrazy » Mon Jan 23, 2017 6:10 pm

GrizzKarizz wrote:Melodyne is AWESOME by the way. So it's not a huge issue. As someone else says, it's not really a crash, more a hiccough.
Just about every DAW developer has had issues when it comes to Melodyne.

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Acoustica Greg
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by Acoustica Greg » Tue Jan 24, 2017 1:02 pm

Hi,

People who are experiencing this problem, it would be a big help if you sent us your Mixcraft-crash.dmp file as well. It's located in the same folder as the log file:

%appdata%\Acoustica\Mixcraft\Mixcraft-Crash.dmp

Attach it to a support request, or reply to your ticket if you already have one.

Thank you!

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

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Acoustica Greg
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by Acoustica Greg » Wed Jan 25, 2017 12:59 pm

Hi,

After reviewing the dmp files we got, the crash was due to having an old version of Melodyne installed. Melodyne worked, but it crashed when Mixcraft exited. The next build of Mixcraft will handle this better.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

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Starship Krupa
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by Starship Krupa » Wed Jan 25, 2017 6:16 pm

Acoustica Greg wrote: After reviewing the dmp files we got, the crash was due to having an old version of Melodyne installed. Melodyne worked, but it crashed when Mixcraft exited. The next build of Mixcraft will handle this better.
Would this affect projects that did not use Melodyne? I've been seeing the crash-on-exit.
-Erik
___________
3.4 GHz i7-3770, 16G RAM, Win 10 64-bit, ATi Radeon HD 5770
2X PreSonus Firepods, Event 20/20's, Alesis Monitor Ones, Alesis Point Sevens
Mixcraft Pro Studio 8.5, Cakewalk by BandLab

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Acoustica Greg
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by Acoustica Greg » Thu Jan 26, 2017 10:27 am

Starship Krupa wrote:Would this affect projects that did not use Melodyne? I've been seeing the crash-on-exit.
Hi,

In a couple of the cases, it was due to Melodyne version 2. Do you have that installed?

If you look at the crash near he end of the log file, and Melodyne is involved, then the answer to your question would apparently be yes.

Try the new beta version and see what happens.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

kitekrazy
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by kitekrazy » Thu Jan 26, 2017 11:43 am

Acoustica Greg wrote:
Starship Krupa wrote:Would this affect projects that did not use Melodyne? I've been seeing the crash-on-exit.
Hi,

In a couple of the cases, it was due to Melodyne version 2. Do you have that installed?

If you look at the crash near he end of the log file, and Melodyne is involved, then the answer to your question would apparently be yes.

Try the new beta version and see what happens.

Greg
Beta version of what?

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Acoustica Greg
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by Acoustica Greg » Thu Jan 26, 2017 11:49 am

kitekrazy wrote: Beta version of what?
HI,

Mixcraft 8 Pro Studio. Check your email.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

kitekrazy
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by kitekrazy » Thu Jan 26, 2017 11:52 am

Acoustica Greg wrote:
kitekrazy wrote: Beta version of what?
HI,

Mixcraft 8 Pro Studio. Check your email.

Greg
Got it. New version working 4 me. Thanks!

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Acoustica Greg
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by Acoustica Greg » Thu Jan 26, 2017 12:00 pm

kitekrazy wrote: Got it. New version working 4 me. Thanks!
Hi,

No crash? That's great! Thank you for letting us know.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

redrocket
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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Post by redrocket » Fri Jan 27, 2017 2:27 am

Yes everything 100% no crash. Thanks.

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