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Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Mon Jan 23, 2017 6:10 pm
by kitekrazy
GrizzKarizz wrote:Melodyne is AWESOME by the way. So it's not a huge issue. As someone else says, it's not really a crash, more a hiccough.
Just about every DAW developer has had issues when it comes to Melodyne.

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Tue Jan 24, 2017 1:02 pm
by Acoustica Greg
Hi,

People who are experiencing this problem, it would be a big help if you sent us your Mixcraft-crash.dmp file as well. It's located in the same folder as the log file:

%appdata%\Acoustica\Mixcraft\Mixcraft-Crash.dmp

Attach it to a support request, or reply to your ticket if you already have one.

Thank you!

Greg

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Wed Jan 25, 2017 12:59 pm
by Acoustica Greg
Hi,

After reviewing the dmp files we got, the crash was due to having an old version of Melodyne installed. Melodyne worked, but it crashed when Mixcraft exited. The next build of Mixcraft will handle this better.

Greg

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Wed Jan 25, 2017 6:16 pm
by Starship Krupa
Acoustica Greg wrote: After reviewing the dmp files we got, the crash was due to having an old version of Melodyne installed. Melodyne worked, but it crashed when Mixcraft exited. The next build of Mixcraft will handle this better.
Would this affect projects that did not use Melodyne? I've been seeing the crash-on-exit.

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Thu Jan 26, 2017 10:27 am
by Acoustica Greg
Starship Krupa wrote:Would this affect projects that did not use Melodyne? I've been seeing the crash-on-exit.
Hi,

In a couple of the cases, it was due to Melodyne version 2. Do you have that installed?

If you look at the crash near he end of the log file, and Melodyne is involved, then the answer to your question would apparently be yes.

Try the new beta version and see what happens.

Greg

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Thu Jan 26, 2017 11:43 am
by kitekrazy
Acoustica Greg wrote:
Starship Krupa wrote:Would this affect projects that did not use Melodyne? I've been seeing the crash-on-exit.
Hi,

In a couple of the cases, it was due to Melodyne version 2. Do you have that installed?

If you look at the crash near he end of the log file, and Melodyne is involved, then the answer to your question would apparently be yes.

Try the new beta version and see what happens.

Greg
Beta version of what?

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Thu Jan 26, 2017 11:49 am
by Acoustica Greg
kitekrazy wrote: Beta version of what?
HI,

Mixcraft 8 Pro Studio. Check your email.

Greg

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Thu Jan 26, 2017 11:52 am
by kitekrazy
Acoustica Greg wrote:
kitekrazy wrote: Beta version of what?
HI,

Mixcraft 8 Pro Studio. Check your email.

Greg
Got it. New version working 4 me. Thanks!

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Thu Jan 26, 2017 12:00 pm
by Acoustica Greg
kitekrazy wrote: Got it. New version working 4 me. Thanks!
Hi,

No crash? That's great! Thank you for letting us know.

Greg

Re: Mixcraft 8 Pro crashes on exit Windows 10.

Posted: Fri Jan 27, 2017 2:27 am
by redrocket
Yes everything 100% no crash. Thanks.