Midi Suddenly Cuts Out

Support and feedback for Acoustica's Mixcraft audio mixing software.

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Mark Bliss
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Re: Midi Suddenly Cuts Out

Post by Mark Bliss » Sun Dec 02, 2018 6:36 pm

Have you tried setting "local" to off?
(Pg. 17, Williams Allegro 2 owners manual.)
Stay in tune, Mark

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Ehlert
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Re: Midi Suddenly Cuts Out

Post by Ehlert » Sun Dec 02, 2018 11:31 pm

Local is set to "Off", yet the problem persists exactly as before...
Mark Bliss wrote:Have you tried setting "local" to off?
(Pg. 17, Williams Allegro 2 owners manual.)

Ehlert
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Re: Midi Suddenly Cuts Out

Post by Ehlert » Sun Dec 02, 2018 11:33 pm

I noticed that if the sound cuts out at the exact moment my foot is on the sustain pedal, the current sound will ring, I just can't play a new sound on the keys.

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Rolling Estonian
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Re: Midi Suddenly Cuts Out

Post by Rolling Estonian » Mon Dec 03, 2018 7:28 am

Sounds like the sustain pedal is sharing cc# with at least one key. Is there software that you can check the cc#'s?

M

Ehlert
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Re: Midi Suddenly Cuts Out

Post by Ehlert » Mon Dec 03, 2018 10:22 am

By cc# do you mean "Continuous Controller"? I have contacted the Allegro 2 manufacturer to see what they say (for once I actually purchased the extended warranty - maybe that will come in handy).

Thank you!
Rolling Estonian wrote:Sounds like the sustain pedal is sharing cc# with at least one key. Is there software that you can check the cc#'s?

M

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Mark Bliss
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Re: Midi Suddenly Cuts Out

Post by Mark Bliss » Mon Dec 03, 2018 11:01 am

It might also be useful to know:
When the MIDI cuts out, does using the MIDI reset from within keyboard (Panic according to manual) restore functionality?
Stay in tune, Mark

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Acoustica Greg
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Re: Midi Suddenly Cuts Out

Post by Acoustica Greg » Mon Dec 03, 2018 12:22 pm

Hi,

If you go into Mix Menu > MIDI Control Surface and click the Reset All button, does the problem go away?

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Ehlert
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Re: Midi Suddenly Cuts Out

Post by Ehlert » Mon Dec 03, 2018 12:45 pm

No, I tried that after an incident without any positive result. When I play and the sound cuts out I've rebooted my pc and once up and running, the sound is back. Last night after the sound cut out I let my pc remain on with Mixcraft still running. I did turn off the keyboard. This morning I powered up the keyboard and the sound was back on (until it cut out again). Once it cut out again i tried just powering down and powering up the keyboard but that didn't do anything. The pc needed to restart to get the sound going again.

I've written to Williams support and am awaiting their response (hopefully my tomorrow)

Thank you Greg!


Acoustica Greg wrote:Hi,

If you go into Mix Menu > MIDI Control Surface and click the Reset All button, does the problem go away?

Greg

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Acoustica Greg
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Re: Midi Suddenly Cuts Out

Post by Acoustica Greg » Mon Dec 03, 2018 1:14 pm

Hi,

Just to make sure, you tried the "Reset All" button on the Mix Menu > MIDI Control Surface screen? This is different than the panic "MIDI Reset!" that's right on the Mix menu.

This option would make sure that you hadn't accidentally mapped the pedal to something that's causing the problem.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Ehlert
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Re: Midi Suddenly Cuts Out

Post by Ehlert » Mon Dec 03, 2018 3:55 pm

Hey,

Yes. I've tried both. Reset All isn't enabled (attached) before or after an event (the loss of the sound).
Acoustica Greg wrote:Hi,

Just to make sure, you tried the "Reset All" button on the Mix Menu > MIDI Control Surface screen? This is different than the panic "MIDI Reset!" that's right on the Mix menu.

This option would make sure that you hadn't accidentally mapped the pedal to something that's causing the problem.

Greg
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Acoustica Greg
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Re: Midi Suddenly Cuts Out

Post by Acoustica Greg » Mon Dec 03, 2018 4:09 pm

Hi,

Okay, just making sure. Since it seemed to be related to the pedal, I was thinking it got accidentally mapped.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Ehlert
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Re: Midi Suddenly Cuts Out

Post by Ehlert » Mon Dec 03, 2018 4:26 pm

I appreciate any and all suggestions. We all know how frustrating it is to be grooving right along and then having a tech fail. Argh!
Acoustica Greg wrote:Hi,

Okay, just making sure. Since it seemed to be related to the pedal, I was thinking it got accidentally mapped.

Greg

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Acoustica Greg
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Re: Midi Suddenly Cuts Out

Post by Acoustica Greg » Mon Dec 03, 2018 4:42 pm

Hi,

Does it ever happen without the pedal connected?

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

Ehlert
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Re: Midi Suddenly Cuts Out

Post by Ehlert » Tue Dec 04, 2018 10:09 am

I just played without the pedal connected and so far the sound has not disappeared. Can we then at this point infer that the problem is not with Mixcraft or my pc but with the keyboard unit? I haven't heard back from Williams yet but I'll call them later when I get a chance.

Thank you!


Acoustica Greg wrote:Hi,

Does it ever happen without the pedal connected?

Greg

Ehlert
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Re: Midi Suddenly Cuts Out

Post by Ehlert » Thu Dec 06, 2018 9:35 am

I spoke with Williams support and the tech said he'd never heard of such an incident. He's doing some research and will get back to me. In prep for the possibility that Williams doesn't have a solution I'm thinking I should return the Allegro 2 for some other product that will do the trick. Do any of you have a recommendation on a keyboard that will work well as a midi controller with Mixcraft 8 Pro? Thanks!

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