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Managed plugins list vanished

Posted: Fri Dec 28, 2018 1:32 pm
by Ianpb
My managed plugins list (the groups that appear in the 'Collections' box) on MC v8.1 64-Bit has recently vanished, although I'm sure it was there before I installed the latest 418 update. Has this happened to anyone else?

Re: Managed plugins list vanished

Posted: Fri Dec 28, 2018 2:25 pm
by Acoustica Greg
Hi,

Those are stored here:

%appdata%\Acoustica\Mixcraft\collections

Did you log into Windows as a different user?

Greg

Re: Managed plugins list vanished

Posted: Fri Dec 28, 2018 4:26 pm
by Ianpb
Hi Greg.

They are there in the %appdata% folder, but is there any way to get it all back into the plugin management of Mixcraft?

Incidentally, the location should be: %appdata%\Roaming\Acoustica\Mixcraft\collections. You missed out 'Roaming'.

Re: Managed plugins list vanished

Posted: Fri Dec 28, 2018 4:42 pm
by Acoustica Greg
Hi,

You don't need to include "roaming". Try it.

Do you have a file or files with the name of the collections in there? Like:

New Collection.plugin-group
New Collection 2.plugin-group

Greg

Re: Managed plugins list vanished

Posted: Fri Dec 28, 2018 5:12 pm
by Ianpb
There's nothing like that in the list. The only file with 'collection' in the title is collections.mstist.

The only way I can get to Acoustica/Mixcraft/collections is via the Roaming folder. Upon opening the Appdata folder, the only items available are three folders: Local, LocalLow, and Roaming.

Could this be a Windows 7/Windows 10 thing? I'm using Windows 7.

Re: Managed plugins list vanished

Posted: Fri Dec 28, 2018 5:25 pm
by Acoustica Greg
Hi,

It should work the same way. If the collection files are missing, then that's the problem. The question is: why aren't they there? Did you log into Windows as a different user? Did they get deleted somehow?

Greg

Re: Managed plugins list vanished

Posted: Fri Dec 28, 2018 5:35 pm
by Ianpb
Acoustica Greg wrote:Hi,
It should work the same way. If the collection files are missing, then that's the problem. The question is: why aren't they there? Did you log into Windows as a different user? Did they get deleted somehow?
Greg
I only have one user account on my computer, and as for being deleted, I'm at a loss as to how that could have happened. I suppose I'll just have to set it all up again.

Re: Managed plugins list vanished

Posted: Fri Dec 28, 2018 5:39 pm
by Acoustica Greg
Hi,

That's very strange. I guess you could set it up again and then back up those collection.plugin-group files, in case your anti-virus software is quarantining them or something.

Greg

Re: Managed plugins list vanished

Posted: Fri Dec 28, 2018 7:48 pm
by JonInc
Acoustica Greg wrote:Hi,

.... in case your anti-virus software is quarantining them or something.
I'd say this was the most likely scenario. Before you create a new list, check your antivirus software log to see if the file was quarantined or deleted. You should check the Recycle Bin too, in case the list got put there by the antivirus or by accident.

Re: Managed plugins list vanished

Posted: Sun Dec 30, 2018 9:47 pm
by Thomas
They are there in the %appdata% folder, but is there any way to get it all back into the plugin management of Mixcraft?
So Ian, does that mean the folder with the collection files is there in the correct location, but just not being used by Mixcraft any longer? If so, MC should be reading from that file. BTW, mine was also found in the roaming folder.
Below is a sample of what I have, with most of the names ending in .plugin-group.
collections.mstrlst
crashed-plugins.plglst
disabled-plugins.plglst
recently-used.plglst
1176 Clone.plugin-group
etc.

Re: Managed plugins list vanished

Posted: Mon Dec 31, 2018 9:06 am
by Ianpb
Nothing mentioned in the antivirus and Malwarebytes logs.
Thomas wrote:So Ian, does that mean the folder with the collection files is there in the correct location, but just not being used by Mixcraft any longer? If so, MC should be reading from that file. BTW, mine was also found in the roaming folder.
That does appear to be the case.

Re: Managed plugins list vanished

Posted: Mon Dec 31, 2018 9:46 am
by Acoustica Greg
Hi,

Let's back up for a minute. The files in question might not have the word "collection" in them. If you gave your collection a custom name, it would be called:

CUSTOMNAME.plugin-group

If you have file extensions hidden, you'd just see:

CUSTOMNAME

If I create a collection right now, I can see the corresponding file being created. Try it out.

Greg

Re: Managed plugins list vanished

Posted: Wed Mar 10, 2021 1:12 pm
by Ammo
Same thing is happening to me in 2021. I went to collections folder and the files that are missing, are in there but it’s not loading up in mixcraft. :| how do I get them to load back in?

Re: Managed plugins list vanished

Posted: Wed Mar 10, 2021 2:23 pm
by Acoustica Greg
Ammo wrote: Wed Mar 10, 2021 1:12 pm Same thing is happening to me in 2021. I went to collections folder and the files that are missing, are in there but it’s not loading up in mixcraft. :| how do I get them to load back in?
Hi,

Which folder is it in? Which version and build of Mixcraft do you have?

Please submit an Acoustica Support Request and send us one of the files.

Greg

Re: Managed plugins list vanished

Posted: Thu Mar 11, 2021 5:01 am
by Ammo
Mixcraft 8. You guys have no ideas how to make them load back up?