Where do you report MX9 bugs?

Support and feedback for Acoustica's Mixcraft audio mixing software.

Moderators: Acoustica Chris, Acoustica Eric, Acoustica Dan, Acoustica Greg

Post Reply
User avatar
davefk
Posts: 727
Joined: Mon Jun 10, 2013 5:47 am
Location: UK
Contact:

Where do you report MX9 bugs?

Post by davefk » Sat Dec 28, 2019 7:04 pm

Bought MX9 and found a bug, where do I report it?

Thanks
Original Music on Soundcloud : Original Music on Bandcamp : Original Music on YouTube :
Original Music on Hearthis

Dave Kelly, is an English songwriter based in Liverpool UK.

Image

Anorax
Posts: 1081
Joined: Mon Jul 18, 2011 7:58 pm

Re: Where do you report MX9 bugs?

Post by Anorax » Sat Dec 28, 2019 7:36 pm

If you're not a member of the beta testing team, then it's probably best to contact support.

User avatar
Mark Bliss
Posts: 6753
Joined: Fri Jan 20, 2012 3:59 pm
Location: Out there

Re: Where do you report MX9 bugs?

Post by Mark Bliss » Sat Dec 28, 2019 7:38 pm

Reporting it here works.
Or via a support ticket.
Or you could use the betazoid site, but thats probably not necessary at this point.

Describing it here would be a start. Guidance as to the best route from there is sure to follow.
Stay in tune, Mark

My SOUNDCLOUD Page

User avatar
davefk
Posts: 727
Joined: Mon Jun 10, 2013 5:47 am
Location: UK
Contact:

Re: Where do you report MX9 bugs?

Post by davefk » Sat Dec 28, 2019 7:45 pm

Hi Mark

The 'Help with automation' link does not work when you've gone into track automation. It should open the help file..... Works fine in MX8 :D
Original Music on Soundcloud : Original Music on Bandcamp : Original Music on YouTube :
Original Music on Hearthis

Dave Kelly, is an English songwriter based in Liverpool UK.

Image

Anorax
Posts: 1081
Joined: Mon Jul 18, 2011 7:58 pm

Re: Where do you report MX9 bugs?

Post by Anorax » Sat Dec 28, 2019 8:01 pm

Ah. Well, in build 444 it opens the manual, so... I guess that one's been fixed.
Mark Bliss wrote:
Sat Dec 28, 2019 7:38 pm
Reporting it here works.
Or via a support ticket.
Or you could use the betazoid site, but thats probably not necessary at this point.

Describing it here would be a start. Guidance as to the best route from there is sure to follow.
Right, right, I was in "people asking questions in the facebook group" mode, my bad :-P

User avatar
davefk
Posts: 727
Joined: Mon Jun 10, 2013 5:47 am
Location: UK
Contact:

Re: Where do you report MX9 bugs?

Post by davefk » Sat Dec 28, 2019 8:12 pm

Cool nice that its fixed... :D
Original Music on Soundcloud : Original Music on Bandcamp : Original Music on YouTube :
Original Music on Hearthis

Dave Kelly, is an English songwriter based in Liverpool UK.

Image

Post Reply