This happens every time I run Mixcraft 9 latest build.
the full message is:
The program can't start because api-ms-wincrt-runtime-1-1-0.dll is missing from your computer.Try reinstalling the program to fix this
I just reinstalled and it's still happening...
when I click OK on this message, it does this again and then loads properly but then ME80 is missing some sounds (I opened another thread about this a while back).
ME80 is checked enabled in manage plugins.
Should I submit a ticket?
Please advise
Thank you in advance x
The program can't start because api-ms-win....
Moderators: Acoustica Greg, Acoustica Eric, Acoustica Dan, rsaintjohn
- Acoustica Greg
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- Joined: Wed Mar 01, 2006 5:30 pm
- Location: California
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Re: The program can't start because api-ms-win....
Hi,
Once in a while, some of the Memorymoon plugins want to be run as administrator.
Quit Mixcraft if it's running, then try right-clicking on Mixcraft's icon and selecting "Run As Administrator."
Greg
Once in a while, some of the Memorymoon plugins want to be run as administrator.
Quit Mixcraft if it's running, then try right-clicking on Mixcraft's icon and selecting "Run As Administrator."
Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Re: The program can't start because api-ms-win....
Running as administrator didn't work either.
Should I submit a ticket and what info do you need for that?
tbh - at this point along with another strange issue, I'm beginning to regret upgrading to MX9 as it seems unstable to me...
MX 8 ran like a dream with no issues...
Should I submit a ticket and what info do you need for that?
tbh - at this point along with another strange issue, I'm beginning to regret upgrading to MX9 as it seems unstable to me...
MX 8 ran like a dream with no issues...
- Acoustica Greg
- Posts: 24655
- Joined: Wed Mar 01, 2006 5:30 pm
- Location: California
- Contact:
Re: The program can't start because api-ms-win....
Hi,
Did you add any new plugins around the time this started happening?
Get it to happen again, then quit Mixcraft and send us your mixcraft-log.txt file.
To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:
Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the mixcraft-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.
Greg
Did you add any new plugins around the time this started happening?
Get it to happen again, then quit Mixcraft and send us your mixcraft-log.txt file.
To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:
Code: Select all
%appdata%\Acoustica\Mixcraft\
Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Re: The program can't start because api-ms-win....
Ok - this is DEFINITELY weird!
This issue has been happening consistently since I downloaded MX9
so today I fire up MX9 to get it to happen again and follow instructions to submit a ticket and guess what!
MX9 loaded properly!
quit tried again - and it loaded properly...no api-ms-blah blah pop issue!
I even had all the relevant browser windows ready with the acoustica submit ticket page open and waiting.
maybe my computer is a descendant of EDGAR from the 80's movie Electric Dreams lol!
well, if it happens again, I will submit a ticket then
ty xx
This issue has been happening consistently since I downloaded MX9
so today I fire up MX9 to get it to happen again and follow instructions to submit a ticket and guess what!
MX9 loaded properly!
quit tried again - and it loaded properly...no api-ms-blah blah pop issue!
I even had all the relevant browser windows ready with the acoustica submit ticket page open and waiting.
maybe my computer is a descendant of EDGAR from the 80's movie Electric Dreams lol!
well, if it happens again, I will submit a ticket then
ty xx
- Acoustica Greg
- Posts: 24655
- Joined: Wed Mar 01, 2006 5:30 pm
- Location: California
- Contact:
Re: The program can't start because api-ms-win....
Hi,
Sometimes a computer just needs a good shut down & restart. Who knows.
Greg
Sometimes a computer just needs a good shut down & restart. Who knows.
Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Check out our tutorial videos on YouTube: Mixcraft 10 University 101