Upgraded to MX9 (from MX6) but files won't play?

[DanTheSongwriter]

I just upgraded from MX6 to MX9 but when I access files from the Documents folder they don't play. I hit the space bar and the track freezes. Also, if I save an updated version of the song from .MX6 do i need to specify a .MX9 file or does it do that automatically?

And why are some files saved to folders in the Documents section while others simply get saved as a file and show up alphabetically?

Thanks.

[GregRBand]

I think I recently ran into a similar hicuup in M9 myself.
If I recall correctly, there was a difference between proper load and play if I clicked on a song file from File Explorer (like you mentioned from documents folder), or using the "Browse" button within Mixcraft and navigating to same song file, opening from there worked fine.
I can't recall the actual scenario, but I think it was a shared Mixcraft file someone had sent me that was my scenario. Could have been the way the zip file was sitting or processed, not sure.

[Acoustica Greg]

I just upgraded from MX6 to MX9 but when I access files from the Documents folder they don't play. I hit the space bar and the track freezes. Also, if I save an updated version of the song from .MX6 do i need to specify a .MX9 file or does it do that automatically?

And why are some files saved to folders in the Documents section while others simply get saved as a file and show up alphabetically?

Thanks.

Hi,

It's only the Mixcraft 6 projects that are doing that? Normally, I'd say check your playback device setting, but if Mixcraft 9 projects are working and Mixcraft 6 projects aren't, then we'd have to look at what's different about the Mixcraft 6 projects.

Are they using plugins that you're not using in Mixcraft 9?

Get the problem to happen again, then quit Mixcraft and send us your mixcraft-log.txt file.

To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:

Code: Select all

%appdata%\Acoustica\Mixcraft\

Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the mixcraft-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg