Mixcraft Pro Studio 9 Crashing with Video Rendering

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JoshALL
Posts: 24
Joined: Tue Mar 20, 2018 5:35 pm

Mixcraft Pro Studio 9 Crashing with Video Rendering

Post by JoshALL » Tue Sep 07, 2021 1:50 pm

Hello There,
I am having issues with Mixcraft Pro Studio 9 crashing when trying to render a video I am working on.

2 things happen.

1- sometimes it just crashes and Mixcraft disappears
2- I get the following error: Mixcraft has encountered error 17 (0x0) while trying to render video and it tells me if it continues to contact tech support.

I have not changed any settings, using the default
And it worked for my previous project.
All I am doing is taking a few MP4s and splicing the videos together.

I am using Mixcraft Pro Studio 9 build 469
And these are my laptop specs:

Display: 15.6" Full HD LCD Display (1920 x 1080)
Processor: 2.60 GHz Intel® Core™ i7-10750H 6 Core ProcessorMemory: 12 GB of DDR4 SDRAM
Storage: 512GB Solid State
DriveGraphics: NVIDIA GeForce GTX 1650 4GB dedicated graphics
Operating System: Windows 10 Home

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Acoustica Greg
Posts: 22074
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: Mixcraft Pro Studio 9 Crashing with Video Rendering

Post by Acoustica Greg » Wed Sep 08, 2021 9:20 am

Hi,

The next time that happens, quit Mixcraft and send us your mixcraft-log.txt file.

To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:

Code: Select all

%appdata%\Acoustica\Mixcraft\
Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the mixcraft-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg
Mixcraft - The Musician's DAW
Check out our Mixcraft University 101 video tutorials.

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