Acoustica User Forums

A while back I posted regarding my inability to create WMA files using SIA. This occurred early 2018 after one of the Windows 10 upgrades which I believe I am current on. I recently upgraded my SIA to version 2.5 b46 however that did not alleviate the problem. I didn't think it would however I was using version 2.1 for so long it seemed like a good time for an upgrade. I can create all other available file formats, MP3, OGG and WAV. My preference is WMA. I don't want MP3s and WAV files are 10 times larger than WMA files.

I get an error message when I try to create a WMA file with a big red X stating "There was a problem. Cannot create file.

Any help welcomed

Thanks

Hi,

You may need to install the Microsoft Media Feature Pack for N and KN versions of Windows 10.

Greg

Did that, no change.

Hi,

Restart your computer and try it one more time. If it doesn't work, quit Spin It Again and send us your spinagain-log.txt file.

To find the spinagain-log file, highlight the following line and press Ctrl+C to copy it:
Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the spinagain-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg