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Support and feedback for Acoustica MP3 Audio Mixer.

Moderators: Acoustica Chris, Acoustica Eric, Acoustica Dan, Acoustica Greg

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yeltokram
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Joined: Fri Oct 31, 2008 9:32 am

Files not loading

Post by yeltokram » Fri Oct 31, 2008 9:38 am

My Acoustica MP3 Audio Mixer has stopped loading some files I tried adding from file & drag and drop but still some file will not add to it...

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Acoustica Eric
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Post by Acoustica Eric » Fri Oct 31, 2008 10:54 am

Are you sure they are not DRM protected wma files?

Frank78
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Post by Frank78 » Sun Nov 09, 2008 6:39 am

I have the same problem, and i know the kind of song i can't load. Every song from original eCD. I can load all song that i downloaded from limewire. And it's new since 1 or 2 month ago. Can i do something?[/b]

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Acoustica Greg
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Post by Acoustica Greg » Mon Nov 10, 2008 11:57 am

Hi,

Is the problem limited to WMA files?

First, make sure you've got version 2.471b. The latest version of MP3 Audio Mixer is here.

For some reason, some people need to install Windows Media support in order to load WMA files.

In MP3 Audio Mixer's Miscellaneous preferences, make sure you've got a valid temporary folder selected, and click the "Delete Temporary Files" option.

If none of that helps, please submit an Acoustica Support Request and send us one of the files you can't load.

Greg

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