can't upload .wma sound

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lips66
Posts: 1
Joined: Wed Apr 01, 2009 9:08 am

can't upload .wma sound

Post by lips66 » Wed Apr 01, 2009 9:17 am

I'm trying to upload a .wma file

Sound ==> Add a Sound

Select the .wma file

this message appears in the "Find a Sound" box

"Problem loading MP3! Please send this MP3 to Acoustica so we can analyze why it does not load"

I'ts not an mp3 file to begin with. It's a .wma file. And I have uploaded and installed the .exe file that supposedly enables the program to work with .wma files.

the file was created with an olympus digital voice recorder.

how can i fix this?

thank you

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Acoustica Greg
Posts: 21640
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Post by Acoustica Greg » Thu Apr 02, 2009 11:00 am

Hi,

Try downloading and installing this patch, which is different than the "WMA support" download.

Greg

shindhu
Posts: 2
Joined: Fri Apr 03, 2009 12:33 am

can't upload .wma sound

Post by shindhu » Fri Apr 03, 2009 12:43 am

Hi,

I have the same issue with .wma sound i have which i have ripped off cds to my computer.

I have the same error msg and i have tried installing the patch to no luck.

It stated that the patch was not installed as i didnt need it as my computer could already play .wma files. and stated that there could be another problem.

shindhu
Posts: 2
Joined: Fri Apr 03, 2009 12:33 am

can't upload .wma sound

Post by shindhu » Fri Apr 03, 2009 12:47 am

this is the exact error message...

" The patch has not been applied. your computer did not need the patch. you could already be ready to use WMAs or there could be another problem."

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Acoustica Greg
Posts: 21640
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Post by Acoustica Greg » Sat Apr 04, 2009 8:46 am

Hi,

Is the WMA file copy-protected? Where did you get it? If you like, you can send it to us and we'll check it out.

Greg

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