code

Support and feedback for Acoustica CD/DVD Label Maker.

Moderators: Acoustica Greg, Acoustica Eric, Acoustica Dan

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rodsteele
Posts: 3
Joined: Sun Feb 05, 2017 10:13 am

code

Post by rodsteele »

i have used acoustica for a few years now,
but my computer burned out,
i downloaded label maker to new puter
i still have my code but it wont take it
wonts me to buy a new code,
why should i have to buy another code.
i will find another lable maker before i
pay for the same thing twice,
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Acoustica Greg
Posts: 24555
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: code

Post by Acoustica Greg »

Hi,

Click on the Support link at the top of this page and submit a support request. It's best to deal with registration and purchase issues that way so that you don't share private info on a public forum.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
Peru
Posts: 34
Joined: Mon Jan 14, 2008 7:15 am

Re: code

Post by Peru »

I'd like to say, in addition to that, that the support offered is very responsive to customers' needs.
rodsteele
Posts: 3
Joined: Sun Feb 05, 2017 10:13 am

Re: code

Post by rodsteele »

Postby Peru » Mon Feb 06, 2017 10:40 am

I'd like to say, in addition to that, that the support offered is very responsive to customers' needs.

I put in a ticket... they said they would get back to me by email or i could
log in at help desk to check reply,well what do you know no email and no help desk sine in on their site..
so much for being responsive to customer's needs,,
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Acoustica Greg
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Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: code

Post by Acoustica Greg »

Hi,

Eric replied to your ticket (#299966) on Sunday. If you don't see his reply, check your spam folder. Basically, he asked if you had purchased the software under a different email address, because there's nothing under the email address you used for the support ticket. Let them know any additional info that might help them look up your order.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
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Acoustica Greg
Posts: 24555
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: code

Post by Acoustica Greg »

Hi again,

Forget what I said about the spam folder, it looks like you might have entered your email address incorrectly and that's why you didn't get Eric's reply. This assumes that the email address you used for these user forums is correct. Go ahead and send in another support request, and include any extra info that might help us look up your order.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
rodsteele
Posts: 3
Joined: Sun Feb 05, 2017 10:13 am

Re: code

Post by rodsteele »

I reentered my serial number a couple weeks
After these post and it worked for a while,
A week or so back I tried to use it, it said to
Buy a new code. again. I just can’t see myself
Doing that, I have the full version 3.40 plus the
Expiation packs, I know I didn’t use it very often,
But that’s not the point is it.
I’m not going to pay again and I’m not
Going to go through any BS with you people
To prove I’m right,
So have a wonderful life
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AHornsby
Posts: 1169
Joined: Thu Dec 04, 2014 7:42 pm
Location: NE Oklahoma

Re: code

Post by AHornsby »

I found them! I found them! Zuzu's petals!
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Acoustica Greg
Posts: 24555
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
Contact:

Re: code

Post by Acoustica Greg »

rodsteele wrote:I reentered my serial number a couple weeks
After these post and it worked for a while,
A week or so back I tried to use it, it said to
Buy a new code. again. I just can’t see myself
Doing that, I have the full version 3.40 plus the
Expiation packs, I know I didn’t use it very often,
But that’s not the point is it.
I’m not going to pay again and I’m not
Going to go through any BS with you people
To prove I’m right,
So have a wonderful life
Hi,

Once you buy the label maker, you don't need to buy it again. Please submit an Acoustica Support Request and customer support will help you out.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
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