HP Envy 4500 Printer - won't print labels now? [Solved]

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pompanoPete
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HP Envy 4500 Printer - won't print labels now? [Solved]

Post by pompanoPete » Wed Jun 26, 2019 3:05 pm

HI,
I've enjoyed printing many labels with Acoustica, but hadn't done so in a few months. Then I tried, and it goes to error in the print que.

It WILL print other items from acoustica, like test pages or Help topic pages - just will not print a label project onto my Memorex exPressit paper -- which it was doing, just fine before.

I uninstalled and reinstalled today, and the same issue occurs. I've even removed the printer and re-installed it, but nothing changed at all. The product recognizes the printer. It doesn't seem to be that. I know to check the paper type, and it looks to be correct? Not sure how the product would 'know' what kind of paper is sitting in there anyway...please help?

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Acoustica Greg
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Re: HP Envy 4500 Printer - won't print labels now?

Post by Acoustica Greg » Wed Jun 26, 2019 4:59 pm

Hi,

Click on Print in the label maker and then look at the Printer Name setting. Make sure you have the correct printer driver selected. It's possible to have an old driver installed that doesn't work.

If that doesn't help, click Properties to access the settings for your printer. Try reducing the quality setting to see if that helps.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

pompanoPete
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Joined: Wed Jun 26, 2019 2:56 pm

Re: HP Envy 4500 Printer - won't print labels now?

Post by pompanoPete » Thu Jun 27, 2019 5:47 pm

Hi Greg,

Neither of those options seemed to work. The printer name showing in Acoustica is correct, and I can print items (that do not have photos involved) from Acoustica -- just not the most important item, the cd label(s).

Pete

pompanoPete
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Re: HP Envy 4500 Printer - won't print labels now?

Post by pompanoPete » Thu Jun 27, 2019 5:48 pm

--is there a setting regarding photo size (MB) that could be causing print job to go to error?

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Acoustica Greg
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Re: HP Envy 4500 Printer - won't print labels now?

Post by Acoustica Greg » Fri Jun 28, 2019 3:41 pm

Hi,

That's why I suggested lowering the quality setting. It's possible for your printer's internal memory to become overloaded. Try printing in Fast or Draft mode.


Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

pompanoPete
Posts: 4
Joined: Wed Jun 26, 2019 2:56 pm

Re: HP Envy 4500 Printer - won't print labels now?

Post by pompanoPete » Sat Jun 29, 2019 5:14 am

Ok, so I had version 3.33. Just upgraded to version 3.40 and it must be one of the bugs that was addressed.
label printed first attempt.

So anyone with same sort of printer and issue, try the upgrade!

Thanks,
Pete

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Acoustica Greg
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Re: HP Envy 4500 Printer - won't print labels now?

Post by Acoustica Greg » Tue Jul 02, 2019 10:54 am

Hi,

Thank you for coming back to let us know how you were able to resolve the problem.

Greg
Mixcraft - The Musician's DAW
Give it a try here: http://acoustica.com/mixcraft/
Check out our Mixcraft University video tutorials.

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