I can’t Purchase Mixcraft 10

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Pfrancis209
Posts: 13
Joined: Wed Jun 07, 2023 5:44 am

I can’t Purchase Mixcraft 10

Post by Pfrancis209 »

I’ve been waiting so long to finally finish up my projects that Mixcraft 9 wouldn’t allow me to do because of bugs and crashes. Now that the 10 is here and I’m excited! When i go to purchase it keep giving me this error message to contact my card issuer and I have money in my account. I tried using PayPal and same message. Is anyone else having a problem downloading the 10 Pro Studio??
avid_d
Posts: 18
Joined: Tue Apr 11, 2023 5:35 am

Re: I can’t Purchase Mixcraft 10

Post by avid_d »

Same here in the UK.
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Mr.Mxyzptlk
Posts: 384
Joined: Sat May 23, 2020 11:28 pm
Location: Bridgwater, Somerset. UK

Re: I can’t Purchase Mixcraft 10

Post by Mr.Mxyzptlk »

I purchased my copy in the early hours of this morning and installed without any problems? (In UK)
i7-10700K 8Core @3.80 GHz, 128GB- 5TB NVMe+3TB SSD (Int) 4TB SSD (Ext)- Samsung 24"x3 Mon- PreSonus Studio 1810c+Eris E5 XT+Atom SQ- Yamaha Montage 7- AKG D5- Win 11 Pro- MX10 Pro- EastWest- Roland Cloud- KORG 4- Spitfire Audio- Heavyocity- 8Dio- NI
avid_d
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Re: I can’t Purchase Mixcraft 10

Post by avid_d »

Mr.Mxyzptlk - using Paypal or a card?
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Mr.Mxyzptlk
Posts: 384
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Location: Bridgwater, Somerset. UK

Re: I can’t Purchase Mixcraft 10

Post by Mr.Mxyzptlk »

I just grabbed the first card to hand. Think it was my Visa. Went through first time, no problems.
i7-10700K 8Core @3.80 GHz, 128GB- 5TB NVMe+3TB SSD (Int) 4TB SSD (Ext)- Samsung 24"x3 Mon- PreSonus Studio 1810c+Eris E5 XT+Atom SQ- Yamaha Montage 7- AKG D5- Win 11 Pro- MX10 Pro- EastWest- Roland Cloud- KORG 4- Spitfire Audio- Heavyocity- 8Dio- NI
avid_d
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Joined: Tue Apr 11, 2023 5:35 am

Re: I can’t Purchase Mixcraft 10

Post by avid_d »

Mr.Mxyzptlk - OK, thanks.
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Mr.Mxyzptlk
Posts: 384
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Location: Bridgwater, Somerset. UK

Re: I can’t Purchase Mixcraft 10

Post by Mr.Mxyzptlk »

avid_d wrote: Wed Jun 07, 2023 8:35 am Mr.Mxyzptlk - OK, thanks.
What problem are you having? Sometimes it helps clearing your cache.
i7-10700K 8Core @3.80 GHz, 128GB- 5TB NVMe+3TB SSD (Int) 4TB SSD (Ext)- Samsung 24"x3 Mon- PreSonus Studio 1810c+Eris E5 XT+Atom SQ- Yamaha Montage 7- AKG D5- Win 11 Pro- MX10 Pro- EastWest- Roland Cloud- KORG 4- Spitfire Audio- Heavyocity- 8Dio- NI
avid_d
Posts: 18
Joined: Tue Apr 11, 2023 5:35 am

Re: I can’t Purchase Mixcraft 10

Post by avid_d »

Paypal approves the purchase but when then seek to confirm the purchase with Acoustica, it just errors and says I need to contact my card provider.

I have come across something similar a couple of times some years ago and on those occasions it was something to do with the seller website not receiving a confirmation token from Paypal.

I would prefer to use Paypal as my card provider charges a fee for dollar transactions.
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Acoustica Greg
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Re: I can’t Purchase Mixcraft 10

Post by Acoustica Greg »

Hi,

Anybody having purchasing problems can contact customer support directly (this is also a good idea for privacy reasons): https://acoustica.kayako.com/conversation/new

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
avid_d
Posts: 18
Joined: Tue Apr 11, 2023 5:35 am

Re: I can’t Purchase Mixcraft 10

Post by avid_d »

Thanks Greg, I did log a support call a few hours ago so am waiting until I get a reply.

I guess I will not be getting my hands on version 10 today.
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Acoustica Greg
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Re: I can’t Purchase Mixcraft 10

Post by Acoustica Greg »

Hi,

Looks like you're corresponding with support. They'll help you out.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
avid_d
Posts: 18
Joined: Tue Apr 11, 2023 5:35 am

Re: I can’t Purchase Mixcraft 10

Post by avid_d »

Problem solved. Support services were very helpful.
Pfrancis209
Posts: 13
Joined: Wed Jun 07, 2023 5:44 am

Re: I can’t Purchase Mixcraft 10

Post by Pfrancis209 »

how didthey solve the problem? I'm still having trouble purchasing :(
Pfrancis209
Posts: 13
Joined: Wed Jun 07, 2023 5:44 am

Re: I can’t Purchase Mixcraft 10

Post by Pfrancis209 »

I’ve tried both PayPal and Debit Card, i got the same error message.
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Acoustica Greg
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Re: I can’t Purchase Mixcraft 10

Post by Acoustica Greg »

Pfrancis209 wrote: Wed Jun 07, 2023 1:21 pm how didthey solve the problem? I'm still having trouble purchasing :(
Hi,

It looks like customer support replied to your ticket. We're looking into the issue you're having, but we don't have a solution yet. They'll help you out.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
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