Out of nowhere - Mixcraft crashes when opening files

[chrisshort]

On V9 - Was just working on stuff this morning, no issues. Come back after lunch, tried to open recent file, once the project opens fully, it holds for a sec then closes out with no warning. I tried numerous files (old and new) with the same result. I tried to restart computer but no luck. help?

[chrisshort]

To add, opening mixcarft to nothing does stay open.

[Acoustica Greg]

Hi,

First, make sure you have build 470. If you have an earlier build, log into your account at store.acoustica.com and download the latest from the instructions in your library.

If the problem is happening with build 470...

Get the problem to happen again, then quit Mixcraft and send us your mixcraft-log.txt file.

To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:

Code: Select all

%appdata%\Acoustica\Mixcraft\

Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the mixcraft-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg

[chrisshort]

Thanks. Will do after one more test is completed.

[chrisshort]

I was on v469. Attempted to Check for update. Asked if I wanted to instal 470. Clicked it but something quickly popped up then disappeared and nothing happend...

[Acoustica Greg]

Hi,

That's why I suggested logging into your account at store.acoustica.com to download the build 470 installer.

Greg

[chrisshort]

470 installed. Not crashing. Thanks