Pianissimo Keeps Asking To Register...

[spjoens]

It's been registered for years thru MC8 & MC9 so I don't have a registration code, but now I get periodic notices that my TRIAL has ended.

pianissimo.JPG (24.31 KiB) Viewed 1480 times

[Acoustica Greg]

Hi,

I sent you an email under the email address you're using for these forums.

Greg

[spjoens]

Thanks Greg, I ended up reinstalling it from a saved installer and the registry matches the file data. I also clicked the "Give me 2 more days" button on the registration page so I will see what happens in 2 days.

Just curious what might be triggering the Trial mode when it was initially installed with Mixcraft 9 Pro.

Thanks,
Steve

[Acoustica Greg]

Hi,

Did you try running the file I sent you at all?

Greg

[spjoens]

Hi Greg,

I have not yet because the reinstall seems to have taken care of the issue for now. If the Trial warning happens again I will run the file and let you know.

Thanks,
Steve

[sjoens]

Happened again and ran the reg file.

For some reason there's an "fa" reg dword value of 0 that keeps switching to 1 causing the warning. Is this because I'm not online for it to phone home? Or does it need to do that?

[Acoustica Greg]

Hi,

It's a mystery, because we've never had the problem happen here and most people don't run into it.

Greg

[sjoens]

This is new to me also. It's only been happening since my PC went down and had to reinstall Windows 10 and everything on it. If it happens again I'll remove and reinstall Mixcraft.

[sjoens]

Here's another odd one. I see I signed in with my old account the last 2 posts. This one failed in 2017 so I made a new one in 2021, which I used to start this thread with. Apparently this one still works so is it possible to merge the two accounts and delete the newer one?

[Acoustica Greg]

Hi,

I could deactivate the old one, but leave the posts.

Greg

[sjoens]

Maybe I'll keep it as a backup should I have trouble in the future. Thanks.

[sjoens]

Hi Greg, I got the Pianissimo expired trial warning again (both vsti & standalone) so I ran the file you gave me. It solved the problem but it does keep happening from time to time. I just don't know why.

[Acoustica Greg]

Hi,

Make sure you have Mixcraft 9 build 470. If you don't, log into your account at store.acoustica.com and download it from there.

If it's happening with build 470, wait until it happens again, then quit Mixcraft immediately and send us your log file.

To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:

%appdata%\Acoustica\Mixcraft\

Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the mixcraft-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg

[sjoens]

OK, After reinstalling Windows 10, I installed Mixcraft 8 but not 9 yet. That might be it but we'll see.