Mixcraft 9 Exception Error, Need Help

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KMart0002
Posts: 2
Joined: Tue Jul 09, 2024 1:31 pm

Mixcraft 9 Exception Error, Need Help

Post by KMart0002 »

Hello everyone,

I've used Mixcraft 9 for ages, and to my knowledge, not much has changed on my computer. I've been working on numerous projects and everything has been smooth sailing until just recently, where whenever I open a project, I am given this message before swiftly being booted off. I was able to get into a single session today, work on it, then when I tried reopening it, it came back to this error. I don't know what has changed recently, whether it was an update on my computer itself, or Mixcraft, but I'm not sure how I can fix this. Does anyone have any suggestions? I will leave error message below.

My computer specs: Gateway DX4860, Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz 3.00 GHz, 16Gb RAM, 64-bit, Windows 10 Home
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KMart0002
Posts: 2
Joined: Tue Jul 09, 2024 1:31 pm

Re: Mixcraft 9 Exception Error, Need Help

Post by KMart0002 »

Zoomed in message, if this helps.
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Mixcraft Error Message 1.png
Mixcraft Error Message 1.png (6.39 KiB) Viewed 341 times
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Acoustica Greg
Posts: 24839
Joined: Wed Mar 01, 2006 5:30 pm
Location: California
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Re: Mixcraft 9 Exception Error, Need Help

Post by Acoustica Greg »

Hi,

Get it to happen again, then quit Mixcraft and send us your mixcraft-log.txt file.

To find the mixcraft-log file, highlight the following line and press Ctrl+C to copy it:

%appdata%\Acoustica\Mixcraft\

Press the Windows Key+R to pop up the Run box in Windows. Click in the Run box and press Ctrl+V to paste in the line from above. Finally, click OK to go to the location of the mixcraft-log.txt file. Submit an Acoustica Support Request and attach the log file along with a brief description of the problem.

Greg
Mixcraft - The Musician's DAW
Check out our tutorial videos on YouTube: Mixcraft 10 University 101
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